Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary of Job Description
Responsible for the supervision and management of the front office housekeeping maintenance F&B departments. Responsible for enhancing all hotel service standards.
Essential Job Duties
- Oversee the operations of the front office housekeeping maintenance and F&B departments
- Responsible to enhance all hotel service standards.
- Manage day to day operations to ensure exceptional guest service.
- Work closely with the department managers to maximize revenues.
- Work closely with department managers to control labor and productivity.
- Respond to emergency situations and work with local authorities.
- Monitor departmental payroll and supply expenses in accordance with budgetary goals.
- Review work assignments of employees and make adjustments as business needs.
- Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
- Hold a pre-shift meeting with staff prior to reporting to stations.
- Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback.
- Reward discipline and document associate performance and provide timely counseling.
- Supervise the staff and handle associate situations.
- Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy bringing total satisfaction to our guests and the hotel.
- Facilitate departmental training modules; continually monitor evaluate and revise training content to reflect changes in the process; address the needs identified by associates.
- Assist department manager in maintaining close control and inventory of uniforms supplies and equipment.
- Prepare and submit incident accident or injury reports when needed.
- Process timecards and payroll as required.
- Ensure all associates are safety conscious and trained in safe work practices.
- Follow 4 Keys service standards standard operation procedures and safety standards.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Job Requirements
- Understand the mission vision and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Must be detail oriented and able to multi-task efficiently.
- Must be able to speak and understand and communicate the primary language(s) used in the workplace.
- Must possess excellent communication follow up and organizational
- Must have the ability to push pull bend squat and lift on a regular basis.
- Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
- Must be able to perform job functions with attention to detail speed and accuracy; prioritize organize and follow-up.
- Be a clear thinker remaining calm and resolving problems using good judgment.
- Follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team.
- Must be able to understand guests service needs.
- Maintain confidentiality of guest information and pertinent hotel data.
- Strong leadership skills and has the ability to apply them.
- Ability to meet or exceed productivity goals and performance standards.
Work Hours
- Will be required to work flexible scheduled shifts based on business needs.
- Scheduling includes holidays nights overnights and weekends depending on hotel events and functions.
Physical Requirements
The minimum physical requirements for this position include but are not limited to:
- Must be able to lift and/or carry up to 40 pounds frequently to assist guests
- Ability to walk and stand for extended periods of time
- Ability to hear understand and communicate orally and in writing to communicate with staff vendors and guests a normal in-person and phone conversation
- Ability to bend and twist push and pull stoop and kneel
- Ascend and descend a ladder
Disclaimer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability please contact:
Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free
Required Experience:
Manager
Employment Type
Full-Time
