Principal Business Systems Analyst - Customer Systems Solutions

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

The Principal Business Systems Analyst will act as a strategic leader supporting GE Appliances electronic order-to-invoice this pivotal role you will ensure seamless end-to-end functionality across all sales channels and business micro-enterprises by leveraging Oracle ERP and its connected systems. You will collaborate closely with cross-functional teamsincluding Digital Technology (DT) project leaders solution architects and business process ownersto design develop and deliver scalable innovative solutions that align with evolving customer and business needs.

You will also play a key role in evaluating current system performance defining future capabilities and leading architectural solution development for electronic order integration. Additionally you will own training and change management initiatives to ensure successful customer launches and system enhancements.

Position

Principal Business Systems Analyst - Customer Systems Solutions

Location

USA Louisville KY

How Youll Create Possibilities

Key Responsibilities:

• Map analyze and optimize end-to-end order-to-invoice processes and system interactions across all business units micro-enterprises and sales channels.

• Define scope develop and test requirements for electronic order entry and related transactions including order status updates and shipping documentation in conjunction with customer API integrations.

• Lead system enhancements and integration updates within Oracle ERP and related applications to meet evolving electronic customer requirements.

• Collaborate with Solution Architects and Business Process Owners (BPOs) from concept through design deployment and post-implementation support.

• Conduct Failure Modes & Effects Analysis (FMEA) and develop mitigation strategies to address high-risk areas ensuring successful rollouts and system stability during hyper-care.

• Partner with call center leaders training teams and BPOs to develop and deliver operational and training materials supporting customer implementations.

• Mentor and coach junior analysts in addressing complex cross-functional system issues identified during testing and process reviews.

• Drive continuous improvement by identifying opportunities to enhance system performance process efficiency and user experience.

What Youll Bring to Our Team

Required Qualifications:

• Bachelors degree from an accredited college or university.

• Minimum 7 years of experience in Digital Technology or business operations such as Sales Operations or Supply Chain.

• At least 3 years of hands-on experience with Oracle ERP and related applications.

• Proficiency with API integrations and associated protocols in Oracle-based ERP environments.

• Strong technical analytical and problem-solving skills.

• Advanced skills in Microsoft Excel Word PowerPoint Smartsheet and SQL.

• Deep functional understanding of end-to-end business processes from order management through distribution and shipping.

• Proven ability to design and implement order-to-invoice solutions that drive process efficiency and business value.

• Strong verbal and written communication skills capable of explaining complex technical concepts to diverse stakeholders.

• Effective prioritization and time management skills in fast-paced dynamic environments.

• Demonstrated ability to lead through influence and build strong cross-functional relationships.

• Agile mindset with experience in iterative solution development and collaborative team delivery.

• Excellent problem-solving skills with a focus on scalability user experience and long-term impact.

Preferred Qualifications:

• Familiarity with MuleSoft as a middleware platform.

• Experience with API tools such as Postman.

• 5 years of experience supporting ERP systems across multiple business functions.

• Knowledge of Oracle-adjacent systems including iDS OTM GE Appliances Delivers Scale and Salesforce.

Working Conditions:

• Working conditions are normal for an office environment.

• Weekend or evening work may occasionally be required to meet critical deadlines.

• Some travel may be required.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

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