Associate ProAssure Systems Specialist
Associate ProAssure Systems Specialist
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Job Description
As an Associate ProAssure Systems Specialist you will support the implementation and administration of Voceras Smartbadge solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge people skills and troubleshooting ability help us deliver on Strykers mission to make healthcare better.
Primary work location: 3710 SW US Veterans Hospital Rd Portland OR 97239
What you will do:
Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
Manage Vocera servers including software updates OS maintenance backups and collaborate with the customer on anti-virus server monitoring and disaster recovery practices
Manage Vocera devices: Maintain accurate inventory records manage the RMA process and spares pool and document all processes
Train users to use Vocera effectively; collaborate with the customer to establish document and deploy sustainable training processes for new hires current employees and refresher training
Provide on-site support for reporting and resolving end user issues including issues with Vocera equipment database and training and answer end user questions
Provide on-site support for troubleshooting resolving and reporting technical issues to the appropriate support organization; Collaborate with Vocera Technical Support and the customers support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using Voceras chosen case management software
Collaborate with the customer to develop and administer end user satisfaction programs including regular end user satisfaction surveys per the customers guidelines
What you need:
Required:
Bachelors degree in Nursing Business or IT or additional 6 years related work experience
2 years clinical or healthcare IT (HIT) experiencerequired
Must be a US Citizen
Preferred:
Demonstrated success in delivering excellent customer support
Prior experience supporting clinical end users through rounding and trainingpreferred
Able to work under pressure with physician and nursing staff
Experience with clinical workflow analysis and design
Proficient with Microsoft Office Suite
$81100 - $129900 salary plus bonus eligible benefits. Individual pay is based on skills experience and other relevant factors.
Required Experience:
IC
Employment Type
Full-Time
