IVR / Contact Center Engineer
IVR / Contact Center Engineer
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
IVR / Contact Center Engineer
Duration: 4-6 Months C2H
Location: Dallas Texas (minimum 3 days from office)
- Develops implements integrates administers maintains and supports the Nice InContact CCaaS platform including all contact channels (voice chat and email).
- Provides support for development implementation and live production.
- Contributes to and maintains processes and standard operating procedures (SOPs).
- Analyze design implement and support contact center solutions to meet the technical and business requirements.
- Act as the subject matter expert for contact center team to support business requirements Provide Tier 3 Team escalation and interface w/Vendors to resolve all issues as needed.
- Pilot emerging technologies to maintain and increase the businesss competitive advantage run projects from end to end related to contact center.
- Maintain system documentation and knowledge base articles for the support of contact center applications.
- Develop and implement training materials.
Tekshapers is an equal opportunity employer and will consider all applications without regard to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law.
Employment Type
Full-time
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