Finance Data Analyst & Application Support Engineer V
Finance Data Analyst & Application Support Engineer V
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1 Vacancy
Job Description
Job Title - Finance Data Analyst & Application Support Engineer V
Number of Positions - 1
Job Location - Cincinnati Ohio
All 5 days onsite.
Must Have
- ACH Business Acumen
- CICS
- PEP Functional Knowledge
Job Description -
Application support analysts typically implement new business applications analyze the requirements of end users and then test and integrate applications. The daily duties of an application support analyst will depend on the applications that the company uses
Ensure quality services are delivered and performed to the agreed SLAs ensuring expectations are achieved or exceeded.
Assist in the development of computer application systems.
Minimize service disruption and the facilitation of service restoration within agreed SLAs.
Take ownership of the Incident Management process and act as the final point of technical escalation on clinical application issues diagnosing root cause through a structured process of investigation.
To manage the life cycle of problems from problem identification through root cause analysis to the completion of associated remediation tasks of problems resulting from incidents in the production.
Root Cause Analysis activities to successfully identify root causes of problems.
Proactively identify problem trends and known error conditions and work towards a permanent solution.
Assist in the training and induction of new staff into the Application support team
Provide specialist professional advice and support throughout in relation to the support of all applications.
Undertake strategic planning in relation to application system upgrades new releases and migration to new systems both local and national.
Develop and maintain Application Support standards and procedures and other documentation as required. Works with business users and support staff to resolve problems involving custom applications.
Qualification:
Advanced degree computer science engineering mathematics preferred Staff management and ership Report writing and technical documentation skills Significant experience of ensuring delivery of high quality user support
Employment Type
Full-time
