Technical Service Engineer - Contract
Technical Service Engineer - Contract
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Equipment Maintenance and Repair: Execute depot repairs and iNet SaaS exchanges for gas detection systems ensuring strict compliance with product specifications.
On-Site Services and Equipment Commissioning: Conduct on-site surveys training demonstrations and commissioning of portable gas detection equipment. This includes sensor calibration docking station installation and other connected safety implementations.
Churn Rate Management: Implement churn (subscription cancellation) mitigation plans for at-risk accounts. This involves personalized outreach tailored solutions and enhanced support. Monitor and reduce churn rates by conducting regular health checks taking proactive actions and launching targeted engagement campaigns. Take ownership of end-to-end customer health scores usage metrics and churn prevention initiatives within the region.
Cross-Department Collaboration: Work closely with Sales Customer Service and Engineering departments to align on customer needs escalate critical issues and drive their resolution.
Process Optimization and Implementation: Implement and optimize customer onboarding training and support processes in line with global standards and regional requirements.
Sales Opportunity Identification: Identify and act upon upsell and cross-sell opportunities through in-depth customer engagement and value-based conversations.
Company Representation: Represent Industrial Scientific at industry events trade shows and customer visits to strengthen customer relationships and enhance brand presence.
EDUCATIONAL EXPERIENCE / WORK EXPERIENCE
Educational Background: A Polytechnic Diploma or Advanced Diploma in Engineering (e.g. Mechanical Electrical Mechatronics Manufacturing) is strongly preferred.
Alternative Qualifications: Candidates with ITE or other technical certifications may also be considered if they have strong relevant experience. A Bachelors degree in a related technical field is advantageous but not mandatory.
Work Experience: A minimum of 23 years of hands-on experience in service repair technical support production or field service roles is required with preference given to those with experience in an industrial or high-tech/hardware/portable device environment.
Technical Skills: Familiarity with ERP systems technical documentation and root cause analysis tools is essential. Certifications in Lean Six Sigma or related continuous improvement methodologies are a plus. Prior experience in customer interaction or on-site service work is also an advantage.
QUALIFICATIONS
Technical Foundation: Possess a strong technical foundation in service/technical support with working knowledge of production systems troubleshooting root cause analysis and continuous improvement techniques.
Practical Experience: Hands-on experience with repair maintenance mechanical assembly and electro-mechanical troubleshooting is preferred.
Problem-Solving Ability: Proven ability to analyze data identify trends and implement practical solutions to enhance production and service performance.
Adaptability: Comfortable working in a fast-paced customer-focused environment where priorities may shift.
Communication and Collaboration Skills: Excellent communication and interpersonal skills are required to collaborate with cross-functional teams and interact with customers.
Technical Interpretation Skills: Ability to interpret technical drawings schematics and specifications.
Employment Type
Full-Time
Key Skills
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