Medical Information Specialist - Mandarin Speaker
Medical Information Specialist - Mandarin Speaker
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Job Description
Job Description
MEDICAL INFORMATION SPECIALIST
MANDARIN SPEAKER
(Fresh grads - experienced professionals)
Permanent full time home based in Singapore
Medical Communications is a global group providing inbound and outbound post-approval contact center services designed to support our clients business objectives for medical/ technical information while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join one of the leading CRO organisation and a growing team of nearly healthcare professionals providing medical information and education.
Summarized Purpose:
Provides technical and medical information and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational client and regulatory guidelines. The information provided will be given to a level in parallel with the individuals expertise experience and training.
Essential Functions:
- Responds accurately and professionally to technical and medical information inquiries received via phone email internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
- Analyzes callers questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational client and regulatory guidelines.
- Identifies records and triages adverse events and product complaints according to organizational client and regulatory guidelines and provides additional support (including follow up) as needed.
- Maintains thorough knowledge of project and corporate policies and procedures including client products SOPs protocols GCPs and applicable regulatory requirements.
- Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed researches medical literature and drafts responses for such inquiries.
Qualifications:
Education and Experience:
- Bachelors degree in life sciences courses is required
- Pharmacy qualification is an advantage
Knowledge Skills and Abilities:
- Excellent language skills in English and Mandarin language (comprehension speaking reading and writing);
- Proficient computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team.
- Ability to interpret client provided complex medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances
Contact:
Sarka Llorens via
For more information please contact Sarka via emailor via phone 65
EA No: 17S8637 Reg No: R1329451
Required Experience:
Unclear Seniority
Employment Type
Full-Time
