Associate HR Service Delivery Representative
Associate HR Service Delivery Representative
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Job Description
About this role:
Wells Fargo is seeking an Associate HR Service Delivery Representative.
In this role you will:
Support service delivery of HR products and processes across one or more functional areas within HR that may be related to but not limited to one or more HR functional areas such as: Talent Acquisition Talent Management pay benefits incentive plan administration HRIS and records management leave of absence employee and labor relations HR compliance
Seek ways to improve query resolution records management and fulfillment of various transaction processing requests related to HR products and processes within established procedures
Perform routine administrative transactional operational or customer support tasks
Be responsible for less complex operational tasks that may include upkeep and record maintenance through data entry report generation and other transactions across internal human resources information systems such as Workday ServiceNow and/or other specialized tools within other HR areas like recruitment incentive administration etc.
Regularly receive direction from supervisor and escalate questions and issues to more senior roles
Interact with immediate team as well as internal customers on basic information related to the area of responsibility
Required Qualifications:
6 months of operations support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
Desired Qualifications:
Experience in operations support or equivalent demonstrated through one or a combination of the following: work experience training military experience education.
With minimum of 6 months of call center experience. Preferably with HR call center experience banking or support type.
Completed at least 2 years in college.
Knowledgeable in Workday ServiceNow or Contract Resource Tools.
Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines.
Amenable to work on shifting schedule mostly catered to US time.
Amenable to work on selected PH/US Holidays.
Job Expectations:
Support customer queries for at least three core skills (Payroll NH Benefits Qualified Events).
Processsimpletomoderatelycomplex queries in trained skill areas (can be with guidance from senior HR reps or manager).
Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e. procedures knowledge articles alerts etc.)
Ensure quality documentation for cases.
Coordinate with leadership for resolution of queries not addressed in Employee Care resources.
Provide positive customer experience to employees
Posting End Date:
30 Aug 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
IC
Employment Type
Full-Time
