Heating & Refrigeration Technologies Service Sales Engineer
Heating & Refrigeration Technologies Service Sales Engineer
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1 Vacancy
Job Description
Would you like to be part of our Team
Join our Heating & Refrigeration Technologies Team in Mexico and support us as an HRT Service Sales Engineer.
Responsibilities / Tasks
- Develop the service sales strategy and ensure a CREATE-GEA approach to customers within the country (cooperation with Head of Service)
- Identifying opportunities for service sales
- Actively managing key customer accounts
- Operate in partnership with equipment of New Machines sales engineers to identify up-sell and cross-sell opportunities to maximize revenue and improve overall customer experience.
- Manage individual day to day activities with possible responsibility for multiple product groups / application clusters to ensure consistent approach and optimized performance
- Continuous optimization of processes and structure (strategy methods tools personnel development etc.) and related key figures.
- Find new ways to improve customer satisfaction
- Work with country Head of Service and Head of Sales to fine-tune service sales strategy
- Coordinate development of service sales strategy within Cluster
- Lead service sales activities within defined product group or application cluster allocate resources and prioritize initiatives (Heating and Refrigeration)
- In collaboration with country head of service agree on annual service sales budget.
- Coordinate service sales planning forecasting and reporting
- Ensure employee engagement by effectively communicating service sales strategy and vision
- Work together with country heads of sales to ensure coordinated sales approach.
Your Profile / Qualifications
The Service Sales Engineer is responsible for developing promoting and selling the complete range of GEA service specially of HRT (Heating & Refrigeration Technologies) division within the assigned product group or application cluster in the country.
- Bachelors degree preferably in an engineering discipline (electronic mechanical etc.)
- Have industrial refrigeration knowledge about the full refrigeration cycle.
- Experience in working with ammonia (CO2) and F-gasses.
- Sales of: Spare part Service contracts (SLAs) Field Service (preventive corrective and predictive) and Retrofit projects.
- The Service Sales engineer must be able to advice customers what service must be done to the refrigeration installation.
- Required languages: English
- Excellent communicator written and verbal able to work with individuals (internal and external) across a wide range of levels functions brands and cultures
- Prioritizes customer needs establishes effective relationships with customers as well as internal stakeholders
- The ability to exert influence on his / her customers by conviction persuasion and negotiation
- Can implement delegated tasks effectively whilst maintaining involvement and responsibility for outcomes.
- The ability to gain high levels of trust from customers and to predict customer and competitor actions.
- Familiarity with GEA service offerings and local market requirements of different customer groups.
What will you find being part of GEA
Exciting professional challenges with ample opportunities for development and training in a global operating environment.
A work culture that promotes the spirit of innovation where our engineers create develop and implement world-class solutions.
We believe in delivering a true work experience in an equal opportunity environment that values difference and diversity.
Market competitive salary and benefits complemented by flexible and autonomous work arrangements.
Did we spark your interest
Then please click apply above to access our guided application process.
Employment Type
Full-Time
