Senior Solution Consultant Solution Consultant
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Profile: Solution Engineering Career
Job Description:
#LI-Hybrid
Location: Mexico City
Function: Senior Solution Consulting / Pre-Sales Engineering
Were looking to connect with talented professionals for future opportunities as a Senior Solutions Consultant at Genesys. If you have deep expertise in pre-sales solution architecture and customer engagementand youre passionate about helping companies transform their customer experiencewed love to hear from you.
The Senior Solutions Consultant plays a critical role in supporting the pre-sales process of Genesys solutions working both directly with our sales teams and indirectly with partners across Latin America. This role combines deep product knowledge strategic thinking and strong communication skills to deliver high-impact value-driven engagements.
Key Responsibilities:
- Participate in RFx responses by positioning the capabilities of Genesys solutions.
- Deliver compelling technical and functional presentations tailored to both technical and non-technical audiences.
- Collaborate with account executives to understand customer needs and align solutions accordingly.
- Identify pain points and opportunities in customers current operations and propose Genesys-based solutions.
- Advise on complex system integration architecture and interoperability with third-party platforms.
- Support value analysis exercises such as benefit benchmarking ROI TCO and business case development.
- Work closely with partners to transfer knowledge on Genesys innovations best practices and product updates.
- Support sales teams during the contracting phase providing technical insights and risk assessments.
Key Qualifications:
- Proven experience with Genesys or similar CX/CXaaS platforms.
- Strong understanding of cloud-based customer experiences technologies.
- Ability to clearly explain complex concepts to both technical and business stakeholders.
- Experience with system integration APIs and solution architecture.
- Skilled in managing customer expectations and influencing strategic decisions.
- Fluency in English is required.
- Prior experience working in LATAM markets is a strong advantage.
This position is part of our Talent Pool meaning we are not hiring for a specific opening at the moment. By joining the pool candidates will be among the first considered when a matching opportunity becomes available in the region. Its a great chance to connect early with our recruitment team and stay updated on new roles that align with their background.
If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .
You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Senior IC
Key Skills
- Marketing
- Business Process
- Customer Service
- Communications
- Cloud
- Products demonstration
- C#
- Database
- CRM
- Project Management
- Client Relationship
- Interpersonal skills
- Sales goal
- Sales Process
- Analytics
About Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving emp ... View more
