Guest Service Manager
Guest Service Manager
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Job Description
Organization Description
Developed in partnership with jeweler and luxury products designer Bulgari our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement timeless glamour and heritage of the Bulgari joining Bulgari Hotels & Resorts you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
Job Description
Bvlgari Hotels & Resorts developed in partnership with the iconic jeweler Bvlgari and part of the Marriott International luxury portfolio invites you to be part of a team that delivers exceptional service in one of the worlds most sophisticated hotel environments.
Position Overview
As Duty Manager you will serve as the face of the property ensuring seamless operations and an elevated guest experience that reflects the prestige of the Bvlgari brand. You will lead by example inspire excellence and uphold the highest standards of luxury hospitality.
Key Responsibilities
Oversee daily hotel operations including night management
Lead and support front office and guest services teams
Resolve guest concerns with discretion and grace
Foster cross-departmental collaboration to ensure service excellence
Coach and develop team members through training and performance feedback
Maintain a visible presence in public areas during peak times
Respond to emergencies with professionalism and poise
Qualifications
Fluent in both English and Japanese
Minimum 5 years of experience in front office or guest services
or
Degree in Hospitality or related field (experience not required)
Strong leadership communication and problem-solving skills
Passion for luxury service and attention to detail
What We Offer
A rare opportunity to represent one of the worlds most prestigious luxury brands
Career development within Marriott Internationals global network
A diverse and inclusive team culture
Access to world-class training and benefits
Required Experience:
Manager
Employment Type
Full-Time
