Operations Analyst, RI Operations, Business and Product Operations (BPO) - AWS Reserved Instance Operations Team
Operations Analyst, RI Operations, Business and Product Operations (BPO) - AWS Reserved Instance Operations Team
Posted on :
21-08-2025
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1 Vacancy
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Job Description
Amazon Web Services (AWS) has been the worlds most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the worldincluding the fastest-growing startups largest enterprises and leading government agenciesto power their infrastructure.
Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
The AWS RI Operations Team is in need of a driven analytical and process-oriented individual to own the creation and processing of Reservation Product transaction requests. Were looking for a motivated self-starter who is excited to escalate systemic issues identify opportunities for improvement has experience meeting strict SLAs is comfortable working from a ticket queue and has a passion for accuracy.
Key job responsibilities
- Process and audit Reservation Product transactions such as: cancellations purchases migrations and modifications while adhering to Legal Security and Compliance requirements
- Occasionally act as escalation point for Reservation Product requests and issues
- Investigate data discrepancies quickly establish root causes and propose appropriate solutions
- Vocally self-critical to allow for self-correction of errors
- Communicate effectively across all related channels to ensure transparency of process
- Occasionally retrieve and evaluate data using Excel and other data management/BI systems
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and consistent support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.
- Bachelors Degree and 2 years of relevant professional experience (e.g. Analytics Finance Accounting Compliance)
- Experience working a queue of requests and meeting SLAs
- Proficient in Excel (e.g. Pivot Tables VLookups) Effective verbal/written communication and data presentation skills including an ability to effectively communicate with both business and technical teams
- This role requires you to be a national of an EU member state
- Functional experience using quantitative analytical and organizational skills
- Existing knowledge of AWS Reservation Products and tooling
- Highly organized excellent multi-tasking skills and efficient in ambiguous situations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.
The AWS RI Operations Team is in need of a driven analytical and process-oriented individual to own the creation and processing of Reservation Product transaction requests. Were looking for a motivated self-starter who is excited to escalate systemic issues identify opportunities for improvement has experience meeting strict SLAs is comfortable working from a ticket queue and has a passion for accuracy.
Key job responsibilities
- Process and audit Reservation Product transactions such as: cancellations purchases migrations and modifications while adhering to Legal Security and Compliance requirements
- Occasionally act as escalation point for Reservation Product requests and issues
- Investigate data discrepancies quickly establish root causes and propose appropriate solutions
- Vocally self-critical to allow for self-correction of errors
- Communicate effectively across all related channels to ensure transparency of process
- Occasionally retrieve and evaluate data using Excel and other data management/BI systems
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and consistent support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.
- Bachelors Degree and 2 years of relevant professional experience (e.g. Analytics Finance Accounting Compliance)
- Experience working a queue of requests and meeting SLAs
- Proficient in Excel (e.g. Pivot Tables VLookups) Effective verbal/written communication and data presentation skills including an ability to effectively communicate with both business and technical teams
- This role requires you to be a national of an EU member state
- Functional experience using quantitative analytical and organizational skills
- Existing knowledge of AWS Reservation Products and tooling
- Highly organized excellent multi-tasking skills and efficient in ambiguous situations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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