Senior Pricing Strategy Analyst
Senior Pricing Strategy Analyst
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Job Description
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
At Intercom we believe pricing is a powerful lever to accelerate our go-to-market strategy and showcase the value of our best-in-class AI solutions. As we continue expanding our product suite and launching innovative AI features were hiring a Pricing Strategy Analyst to join the Growth Product Management team.
This is a high-impact highly visible role. Our ideal candidate combines strong business intuition with analytical rigor and a collaborative mindset. Youll own high-stakes pricing initiatives from idea to execution and collaborate with senior stakeholders across Product Sales Finance and Marketing to bring your insights to life.
What will I be doing
- Leading pricing strategy work for major initiativessuch as new feature monetization AI services packaging and international expansion.
- Partnering with Sales Product and Finance to develop discounting guidance large-deal support and enterprise packaging strategies.
- Collaborating with Data Science to build and interpret pricing models while structuring the analytical approach to key business decisions.
- Conducting competitive analysis and partnering with Research to inform pricing decisions and sharpen Intercoms market positioning.
- Managing stakeholder alignment across go-to-market teams to ensure timely pricing execution.
What skills do I need to succeed
- 35 years of experience in pricing strategy business operations or financial analysisyouve worked in analytical cross-functional roles and understand how pricing influences business outcomes.
- Excellent cross-functional collaboration skillsyoure a strong communicator who builds trusted relationships across Product Sales Finance and Marketing aligning diverse teams and influencing outcomes without direct authority.
- Strong communication skillsyoure comfortable synthesizing complex ideas for different audiences and thrive in fast-paced ambiguous environments.
- Sharp analytical thinkingyou define the right questions structure analysis clearly and partner effectively with Data Science to build and interpret models that inform pricing decisions.
Bonus points if you have:
- Experience with usage-based pricing or SaaS monetization strategyyou understand the mechanics and trade-offs behind modern pricing models.
- Comfort with executive communicationsyou know how to tailor insights and recommendations for senior audiences.
- Familiarity with SQL and Excelyoure comfortable exploring data or validating assumptions even if youre not hands-on building models.
- Experience supporting deal strategyyouve worked closely with Sales or RevOps to shape pricing and packaging for large strategic deals.
Benefits
We are a well-treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave as well as 6 weeks paternity leave for fathers to let you spend valuable time with your loved ones
- If youre cycling weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard but were happy to get you whatever equipment helps you get your job done
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
Is this role not quite what youre looking for Join our Talent Community to stay connected with us.
Required Experience:
Senior IC
Employment Type
Full Time
