C003607 Chief Technician (Provisioning and Hosting) (NS) - FRI 29 August
C003607 Chief Technician (Provisioning and Hosting) (NS) - FRI 29 August
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Job Description
Deadline Date: Friday 29 August 2025
Requirement: Chief Technician (Provisioning and Hosting)
Location: Mons BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 584
Required Start Date: 13 October 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
As the Chief Technician you will play a pivotal role in supporting contributing to developing and managing Infrastructure as a Service (IaaS) and related systems. Your responsibilities span the entire lifecycle including service operation and project support and execution. Here are the key aspects of the role:
Daily Operations and Maintenance:
- Guarantee seamless operation and upkeep of NISC IaaS Services regardless of whether they are hosted on-premises in private clouds or public clouds.
- Perform system administration tasks for other IaaS-related assigned systems.
Troubleshooting and Issue Resolution:
- Identify and troubleshoot issues promptly assisting in their timely resolution.
Change Management and Documentation:
- Follow change management processes diligently.
- Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones.
Strategic Support and Coordination:
- Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle.
- Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities.
SLA Compliance and Process Development:
- Monitor compliance with Service Level Agreements (SLAs).
- Contribute to the development of processes procedures (SOPs) and Standard Operating Instructions (SOIs) for IaaS services.
Reporting and Communication:
- Prepare reports briefings position papers and presentations for senior management during project development and implementation phases.
Ad Hoc Responsibilities:
- Undertake ad hoc tasks related to the NISC Business Areas responsibilities.
Availability and Flexibility:
- Be prepared to work during scheduled maintenances service- affecting activities and contingency situations beyond regular business hours.
- Be on-call after working hours on weekends if necessary.
Travel and Deployment:
- Be ready to travel and work at various locations including Braine-lAlleud SHAPE/Mons HQ Brussels The Hague/Netherlands or other datacenters in NCIAs responsibility as required.
Specific Working Conditions: Main Duty Location is SHAPE/Mons but he/she can be requested to travel and work in Braine- lAlleud HQ Brussels or any other datacenters in other NATO countries if/when required
Requirements
Skill Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience;
- Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS including both physical and virtual servers VMware hypervisor and storage devices. Proficiency in managing software-defined storage systems particularly vSAN. VMware Cloud Foundation as a bonus.
- Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems including hardening and patching.
- Containerization: Knowledge of at least one containerization solution such as OpenShift Docker Kubernetes or Tanzu.
- Cloud Operations and Management: Practical experience in private and public cloud environments covering IaaS PaaS SaaS and cloud monitoring and optimization.
- Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus.
- Exceptional ability to function effectively within a team provide IT support and resolve technical issues.
- Willingness to stay updated on advancements in IaaS technologies.
- Proficiency in documenting current designs and configurations.
- Ability to create and maintain Standard Operating Procedures (SOPs) and training materials.
- Outstanding verbal and written communication skills.
- Willingness to respond to IaaS incidents even outside regular working hours.
Desirable Qualifications:
- Industry certifications related to virtualization Linux operating systems cloud and containerization technologies.
- Previous work experience in a service provisioning organization.
- Understanding of NATO Responsibilities:
- Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO)
Required Experience:
Chief
Employment Type
Contract
