Customer Service Advisor, Frontline
Customer Service Advisor, Frontline
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Job Description
Bachelor Degree in Business Administration Business English or related field.
Good command of English
Telephone and Communication skills
Willing to work in shift
Experienced in Call Center would be an advantaged
Accept and register bookings for DHL services.
Offer alternatives to customers and potentially turn information calls into sales leads.
Identify and promote areas with potential for revenue generation to cross-sell upsell services including value added services (e.g. SI: Shipment insurance TDD: Time Definite Delivery EXT: Extended Liability etc.)
Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements transit time and prices.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customers varying needs and demands.
Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
