Customer Support Engineer
Customer Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Company Overview
Group/Division
Job Description/Preferred Qualifications
Job Descriptions
Will be in charge of ADE support
Primarily responsible for customer service activities associated with modifying troubleshooting diagnosing and repairing of highly complex capital equipment at customer sight.
Evaluates analyzes diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
Assure operational quality of system equipment. Coordinates actions with customers to minimize down time
Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
Assists other field service engineers as appropriate
Contribute to the capturing Re-use Collaboration and Improvement of knowledge using available systems
Qualifications
Analytical Skills
Ability to understand and troubleshoot problems in software and electronics optics. mechanical electro-mechanical and electro-optical systems
Develops capabilities in use of all available diagnostic resources. Develops and demonstrates technical proficiency in all aspects of assigned equipment set
Experience or knowledge of semiconductor manufacturing process is preferred.
Team performance
Strong interpersonal/communication skills in understanding customer needs
Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area.
Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment.
Minimum Qualifications
Technical college degree in engineering/ electronics/ physics/ material science or 3 years Semiconductor/ Automotive /Medical equipment/ service support experience.
Willing to travel:5080%
Language skill in English: ability to read and understand procedures/technical documents able to understand training carried in English.
In Japanese: Native Level Japanese required.
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Employment Type
Full-Time
