Professional Services Consultant
Professional Services Consultant
Posted on :
21-08-2025
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1 Vacancy
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Job Description
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in todays overwhelming digital world. Through WalkMes guidance engagement insights and seamless automation employees are more efficient executives have better visibility into digital usage and organizations maximize the full value of their digital assets to empower digital transformation.
The Professional Services Consultant is an important role at WalkMe as s/he will own the implementation of our product for our customers. Were looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology solutioning and customer success. You will report to the Director of Professional Services in our Tokyo office.
WalkMeDigital Adoption Platform (DAP) WalkMe
WalkMe
Description:
- WalkMe Implementation: Design build and implement interactive experiences for our customers to enhance their end-user onboarding experience accelerate feature adoption and drive business impact.
- Consultation: Work closely with customer application owners to understand their business objectives pain points and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
- Project Management: Lead end-to-end WalkMe projects collaborating with customers internal stakeholders and the development team to ensure successful delivery within scope timeline and budget. Effectively manage project risks and provide regular status updates to all involved parties.
- Training and Enablement: Conduct training sessions for customers on WalkMe best practices ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
- Troubleshooting: Identify and resolve any issues related to WalkMe implementation ensuring smooth functionality across different platforms and devices.
- Collaboration: Foster strong cross-functional collaboration with UX/UI designers developers customer success teams and other stakeholders.
- Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technology.
- WalkMe
- WalkMe
- WalkMe
- WalkMe
- WalkMe
- UX/UI
- WalkMe
Requirements:
- 3 years of experience in Professional Services Implementation Consulting or Customer Success.
- 1 years of SaaS experience.
- In-depth knowledge and experience with delivering enterprise software application implementations. Experience managing medium or large-scale projects throughout entire lifecycle.
- Technical knowledge of web applications (HTML CSS) and development experience.
- Confidence in communicating with technical business and C-level stakeholders.
- Ability to create structure in ambiguous situations and design processes.
- Strong technical skills that allow for an ease when guiding customers through technical processes.
- Process flow optimization and organizational change management experience within a company or as external consultant.
- Excellent communication and collaboration skills with the ability to work effectively in a team environment.
- Team player with the highest level of integrity. This is a WalkMe core value.
- BA/BS degree or equivalent
- Fluency in Japanese and basic English (can read and write)
- Basecally should be at the office 3 times in a week. (MonTueWed)
- 3
- 1SaaS
- WebHTMLCSS
- C
- WalkMe
- 3
Preferred Qualifications:
Required Experience:
Contract
Employment Type
Full-Time
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