Visitor Services Associate (Full Time, Year Round)

Position Overview

The Visitor Services Associate is the first point of contact for our visitors. They handle all transactions on our Customer Relationship Management System (CRMs) and support Admissions and experiences likeCollaboration for Ongoing Visitor Experience Studies(COVES) IMAX Concessions and The Tech Store. This non-exempt (hourly) role reports to the Visitor Services management team.

This is a Full Time (32-40 hours a week) position and we are looking for flexible availability including evenings weekends and holidays.

Responsibilities

• Promote and deliver outstanding service to visiting guests.
• Follow safety protocols related to all aspects of Visitor Services operations.
• Handle all transactions within the department accurately.
• Greet school groups by meeting teachers at the bus. Give a clear and concise introduction to the field trip experience and direct groups to their starting point.
• Use the point-of-sales system to assist members and visitors with transactions
• Promote and upsell memberships and birthday party experiences.
• Interact with guests in The Tech Store answer questions about products and assist with finding the best product to match the customers needs. Stock inventory as needed.
• Operate and be proficient with the IMAX Media Control console and Spice Media Automation system. Monitor sound and image quality throughout the run of a film.
• Operate and stock concessions in compliance with Department of Health standards.
• Assist other Operations departments as needed (e.g. Events).
• Complete additional related tasks or duties as assigned by the supervisor/manager.

Requirements and Skills

• Proven ability to work in a public setting interact with guests and follow safety protocols.
• Excellent verbal and written communication skills as well as professional phone etiquette. Ability to speak in public in front of groups.
• Ability to learn new procedures and systems and to thrive in an environment that may rotate multiple job stations in a shift.
• Computer literate (Microsoft Windows Microsoft Office Google Suite internet).
• One or more years of retail sales museum and/or customer service experience preferred.
• A high school diploma or equivalent (such as a GED) is preferred.

Working Conditions and Schedule

• This is an on-site role.
• At least one weekend shift per week is required. Flexible availability including weekdays weekends evenings and holidays.
• Significant periods of standing and walking within an assigned space. Walking around and interacting with guests are essential parts of this job.
• Significant periods of time in both indoor and outdoor environments.
• Frequently move objects up to 35 lbs.

Compensation:$23 per hour

This is a seasonal part-time position.

Inclusion Diversity Equity and Accessibility (IDEA) at The Tech

Our success is dependent on building teams that include people from different backgrounds and experiences who challenge each others assumptions with fresh perspectives. To that end we look for a diverse pool of applicants including but not limited to those from historically marginalized groups women people with disabilities people of color people who are lesbian gay bisexual transgender and/or nonconforming veterans and people from different socioeconomic backgrounds.

The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions) gender identity gender expression national origin ancestry citizenship age physical or mental disability legally protected medical condition military or veteran status marital status domestic partner status sexual orientation genetic information or any other basis protected by applicable law. Any applicant with a disability may contact The Tech Interactive to arrange for accommodations. Please contact the Tech ator call (408) 795 - 6188.