Customer Service Manager
Customer Service Manager
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-08-2025
Job Description
Lead with purpose. Drive operational excellence. Make healthcare safer.
Daniels Health is seeking aCustomer Service Managerto lead a dynamic team in delivering exceptional service to our healthcare clients. This is a hands-on leadership role where youll champion customer experience drive process improvements and collaborate across departments to ensure seamless operations.
Were on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use we professionally clean and sanitize each container for reuse while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety compliance and environmental responsibility for our customers.
What Youll Do:
- Lead & Develop a High-Performing Team: Coach and mentor a cross-functional customer service team fostering accountability collaboration and a customer-first mindset.
- Own the Customer Experience: Manage all outbound communications host service review meetings and ensure every customer interaction reflects our brands approachable and professional tone.
- Drive Process Excellence: Champion system adoption (Salesforce RouteOptix/Tegos) standardize workflows and lead root cause analysis to resolve service issues and prevent recurrence.
- Collaborate Across Departments: Act as a liaison between Customer Service Operations Transportation Account Management and Finance to align service delivery with operational capabilities.
- Leverage Data for Impact: Track and report on KPIs customer trends and team performance. Use insights to influence strategy and recommend improvements.
- Balance Service & Sustainability: Make informed decisions that meet customer expectations while supporting long-term business goals and cost-efficiency.
Must-Have Qualifications:
- 5 years of customer service experience including 2 years in a leadership role
- Strong proficiency in Salesforce and Microsoft Office Suite
- Proven ability to lead teams improve processes and drive customer satisfaction
- Analytical mindset with experience in data-driven decision-making
- Familiarity with Root Cause Analysis and continuous improvement frameworks
- Familiarity with tracking customer service metrics like Net Promoter Score (NPS)
Nice-to-Have Qualifications:
- Experience in logistics waste management or regulated service industries
- Experience outside of a call center environment
- Ability to implement process improvements and cost-saving initiatives
Why Youll Love Working Here:
- Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
- 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution) with match starting Day 1 5 year vesting schedule
- Comprehensive Benefits: Medical Dental and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
- Job Stability: As an essential healthcare service provider were recession-proof and non-seasonal
- Permanent Role: Full-time Monday - Friday 8:30 AM - 5 PM
- Empowering visionary culture: We think differently act boldly and value authenticity creativity and trust. Our team thrives on innovation agility and purpose-driven work where every unique talent contributes to meaningful impact in healthcare
Ready to Apply
Wed love to hear from you! Click Apply to start your journey with Daniels Health. Our hiring process includes a brief phone screen on-site interview and a video interview. Were excited to meet candidates who are passionate about service and eager to grow.
Daniels Health & Sharpsmart is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex age national origin disability status protected veteran status or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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