Technical Account Manager

About the role:

As a Samsara Technical Account Manager (TAM) you will build a track record of customer success by leveraging your technical expertise strong business acumen bilingual proficiency in English and Spanish and a commitment to living by Samsaras core values and operating principles. Your primary responsibilities will be to build and maintain relationships with customers and account teams develop a technical understanding of your customers Samsara implementations transform their technical support experience update our system of engagement and contribute to team growth. These activities will enable you to proactively set your assigned customers up for success by optimizing their Samsara platform and mitigating risk with particular care during critical peak events.

As a TAM you will occasionally be the point of contact for significant incidents being responsible for the customers expectations and communications through resolving such incidents. Our TAM is the primary technical interface on behalf of our customers and works closely across internal and external stakeholders as required to address customer needs.

This is a remote position open to candidates based in Mexico.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role you will:

• Transform your assigned customers support experience through technical proficiency and problem solving. Demonstrate an understanding of Samsaras products including APIs hardware and software troubleshooting.
• Act as the primary technical point of contact between Samsara and assigned customers ensuring their technical requirements and objectives are met.
• Develop a comprehensive understanding of our customers business operations and use this knowledge to align Samsaras solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved.
• Cultivate solid and long-lasting relationships with technical stakeholders within your customers organizations. Establish yourself as a technical trusted advisor advocating for customer interests within Samsara.
• Be fluent in English and Spanish to effectively engage and communicate with a diverse customer base in North America. This roles primary is focus is customers based in Mexico.
• Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement.
• Actively participate in scaling and building the Technical Account Management team sharing knowledge and best practices to enhance the teams capabilities.
• Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers needs.
• A strong passion for technology and a commitment to continuous learning with a demonstrated interest in artificial intelligence machine learning and their practical applications in a business context.
• Champion role model and embed Samsaras Operating Values and Principles in how you show up to work.

Minimum requirements for the role:

• 5 years of experience in technical account management customer success or a similar ; Fluency in English and Spanish is a must.
• Bachelors degree in a related field of Management Information Systems or Computer Science.
• Exceptional technical literacy with the ability to understand and troubleshoot hardware software and AI technology.
• Strong written and verbal communication skills.
• Demonstrated ability to build and maintain customer relationships.
• Business acumen with a focus on understanding customer needs through a data-informed approach.
• Strong bias for action ownership ability to dive deep and insistence on the highest standards.

An ideal candidate also has:

• Python coding skills allowing you to provide enhanced technical support and solutions to our customers.
• Experience supporting enterprise-level customers in a SaaS IoT or PaaS environment.
• Organized with a commitment to maintaining accurate account records.
• A team player who can collaborate effectively in a fast-paced environment.
• Prior experience with Salesforce Zendesk Jira Gainsight Tableau and AI (Gemini preferred).

Required Experience:

Manager