Software Service Engineer
Software Service Engineer
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Job Description
Are you a current Elekta employee
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives
We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
DESCRIPTION
The Field Service Software Specialist is responsible for the application and technical support of Elekta Software to include OIS (Oncology Information System) associated third-party products and support of clinical users. This position is also responsible for handling on-site and remote (via phone remote diagnostics email etc.) inquiries.
RESPONSIBILITIES
* Responsible for independently performing routine troubleshooting repair and issue resolution on Elekta SW products with an 80% success rate of diagnosing the problem while working within the escalation procedures.
* Provide on-site and remote support.
* Provide technical problem ownership within assigned region.
* Work on complex problems within the application to better identify solutions or workstream.
* Work within the defined practices and policies regarding selecting methods techniques and evaluation criteria for obtaining results.
* Communicate effectively with remote Support team customer IT and clinical staff.
* Assist the Sales and Customer Service teams with technical advice.
* Participate in group projects related to Company processes.
* Provide expert knowledge of Company products and Service policies and procedures.
* Utilize Company tools to improve the customer experience and team metrics.
* Obtain and maintain knowledge on all new products.
* Provide back-up for Field Service Engineers or other Specialists when required.
RELEVANT KNOWLEDGE SKILLS AND COMPETENCIES
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Employees must be able to read speak write and comprehend the English language.
* Minimum of 2 years of clinical or customer support experience with MOSAIQ or ther EMR is preferred.
* PC/Network Computing experience with Citrix Virtualization Windows Administration and Network Administration.
* SQL knowledge is a plus.
* Knowledge of and good understanding of Good Manufacturing Practice including ESD requirements.
* Excellent verbal and written communication skills.
* Exceptional customer service skills.
* Ability to represent the Company in a professional and positive manner.
* Ability to organize and prepare reports.
* Ability to effectively interact with customers and co-workers.
* Ability to uphold Elektas philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations.
* Ability to work safely on Elektas full range of products including medical devices producing high-energy ionizing radiation.
* Ability to work outside of designated modality to solve technical problems.
* Bi-Lingual (Spanish and/or French) is preferred.
* Must have and maintain an active drivers license in home state.
PHYSICAL REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job employee is occasionally required to stand walk sit and use
hands to handle objects and tools; reach with hands and arms talk and hear. Employee must regularly lift and/or move heavy
machinery and/or equipment. Specific vision abilities required by the job include close vision and the ability to adjust focus.
Work Environment: The noise level and temperature in the work environment is usually moderate.
Travel: Must be able to travel up to 70% of the time and when required by the Company. Must live near a major airport.
Employment Type
Full-Time
