Customer Service Manager
Customer Service Manager
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Our client is a leading company specializing in the design and production of high-performance composite materials and products.
Job Description
- Maintaining and strengthening relationships with customers suppliers and global partners.
- Facilitating communication and coordination with clients and overseeing customer service operations ensuring efficient management of after-sales activities.
- Guaranteeing the timely preparation and availability of critical shipping documentation including packing lists commercial invoices bills of lading and import/export paperwork.
- Ensuring all customer complaints are handled professionally and efficiently.
- Addressing and rectifying any shipping discrepancies in collaboration with customers acting as the primary contact for the return process.
- Coordinating drop shipments effectively with third-party providers and internal suppliers.
- Managing outbound customer service and order processing for primary trade customers including order entry invoicing and the resolution of customer complaints.
- Liaising with suppliers logistics operations and international customer service teams to address and resolve supply chain and service-level issues both internally and externally.
- Generating and analysing shipping requirement reports monitoring and ensuring adherence to committed shipping and delivery schedules.
- Continuously monitoring business and process metrics to enhance and maintain high standards of customer service effectiveness.
- Collaborating with operations to manage product phase-outs and introductions optimizing inventory levels for parts and finished goods.
- Partnering with Finance to assess and adjust credit availability as necessary and resolve outstanding disputes promptly through weekly reviews.
- Strategically planning and overseeing the receipt processing and dispatch of goods.
- Developing and implementing advanced procedures and systems to enhance customer relations and guarantee exceptional service levels.
- Leading and mentoring the customer service team to ensure high levels of satisfaction and retention among customers and employees alike.
- Providing strategic guidance and problem-solving support to the team.
- Monitoring and evaluating team performance against organizational goals and key performance indicators.
Qualifications
- Bachelors or masters degree in marketing Administration or related fields.
- 5 years experience in the automotive part (MUST).
- Fluent in English.
- Strong using SAP or other ERP Systems.
- Good service mind interpersonal skills strong negotiation skills and logical thinking.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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