Assistant IT Manager, Operations
Assistant IT Manager, Operations
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Job Description
Were on the lookout for individuals who are passionate about fashion think outside the box and have an eye for innovation.
Unleash your potential with us and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
We are looking for a proactive and detail-oriented Assistant IT Manager (Projects and Operations) to support regional IT initiatives oversee application operations and ensure successful project delivery across multiple markets. The role involves hands-on support of enterprise applications coordination of system enhancements and participation in overseas project rollouts within the retail and eCommerce space.
Job Responsibilities:
Assist in the planning execution and monitoring of IT projects including regional deployments and rollouts across overseas markets
Provide application support for core systems including POS ERP CRM and WMS - troubleshoot issues and ensure business continuity
Manage small-scale development and enhancement initiatives for web applications and system integrations
Collaborate with cross-functional teams to gather business requirements propose solutions and coordinate with internal/external development teams
Work closely with HQ and local IT teams to support system implementation testing training and go-live activities in overseas subsidiaries
Maintain documentation and track service levels for operational support and change management
Participate in the development and refinement of IT operational procedures standards and best practices
Travel may be required to support project implementation and system support in overseas offices
Requirements:
Bachelors degree in Computer Science Information Systems or a related discipline
35 years of experience in IT support systems enhancement or project coordination
Familiarity with key enterprise platforms: POS systems (e.g. Oracle Xstore) ERP (e.g. SAP) CRM (e.g. Salesforce) OMS
Hands-on experience with basic programming or scripting (Python preferred) is a plus
Strong understanding of retail eCommerce or supply chain operations
Experience supporting regional markets or overseas operations is advantageous
Good communication skills and the ability to work with cross-cultural cross-functional teams
Experience with system integration (e.g. API middleware)
Familiarity with ticketing systems and ITIL-based support workflows
PMP or Agile certification is preferred
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Required Experience:
Manager
Employment Type
Full-Time
