Expert Agent Query Handling - Accounts Receivable
Expert Agent Query Handling - Accounts Receivable
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Salary Not Disclosed
1 Vacancy
Job Description
DHL Express - a company that connects people!
What makes DHL great Our People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 Worlds Best Workplace by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our corporate culture is about personal commitment to our business to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location which is DHL Express finance expertise center from which high-quality and complex financial services are provided for the region and steered globally by the global process owners.
This Shared Service Center offers employment to over 550 employees with 40 nationalities who speak 34 languages. We are looking for a Query Handling Agent to join the Account Receivables team.
How will you contribute to the success of DHL
As an Expert Agent Query Investigation you handle investigate and resolve customer enquiries in an accurate professional and timely matter. You provide high customer quality standards and enable effective accounts receivable collection. You also act as a billing and duty related subject matter expert within Accounts Receivables and support resolution of most complex billing and duty /vat related queries involving in customer interactions.
- Resolve customers queries in accordance with set DHL standards;
- Promptly and accurately log/ update queries in ERP system;
- Actively promote self service functionalities and / or ensure customer query is addressed structurally so that it does not re-occur;
- Ensure cross function liaison and handle required billing adjustments;
- Manage customer escalation process when it occurs and take charge of resolution.
Do you have what it takes
With your experience in the complex customer service field you know exactly how to relate to customers problems. You have a passion for genuinely interacting helping and inspiring customers. Not a single day is the same and that is exactly what you are looking for. With your high level of stress tolerance you thrive in a dynamic environment!
- You have great communications skills;
- Youre customer orientated;
- You know how to multitasks and work in a team;
- You have strong IT skills.
- You are eager to learn and result orientated.
- Fluent in English Dutch and preferably French or Italian.
Whats in it for you
A great place to work! Really DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this we also offer:
- A competitive salary bonus incentives and a strong pension scheme;
- A wide range of employee benefits;
- A job in dayshifts and no weekends;
- Availability of a wide range of training possibilities;
- RCS Grade N.
Interested in this opportunity Please send us your CV and motivational letter!
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic
Pierre de Coubertinweg 5
6225 XT Maastricht
Required Experience:
Unclear Seniority
Employment Type
Full-Time
