ARN Network Operations Manager
ARN Network Operations Manager
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Job Description
Avant Repair Network is an award-winning vehicle collision repair network providing repair solutions for cars LGVs HGVs and specialist vehicles. We work with leading insurers fleets and clients delivering high-quality repairs and excellent customer service across our trusted network.
We are looking for a Network Operations Manager to join our team. Youll be responsible for managing the performance of repairers within a designated region ensuring service levels are achieved and compliance standards are met. This is a key role in maintaining and improving network performance while building strong collaborative relationships with our repairers.
Key Responsibilities
- Deliver client SLAs and business requirements.
- Manage and monitor the daily performance of network repairers.
- Onboard new repairers as required to ensure optimal coverage and repair capacity.
- Use data and reporting tools to track performance and implement improvement strategies.
- Support compliance documentation and audit requirements across the network.
- Build and maintain strong repairer relationships.
- Assist in resolving customer complaints and represent Avant at client meetings.
About You
- Minimum of 5 years experience in a similar role within the collision repair or automotive sector.
- Strong knowledge of repair processes and methods.
- Excellent communication and relationship management skills.
- Analytical with the ability to interpret data and find solutions.
- Highly organised able to plan and manage your own workload effectively.
- IT literate confident with Word Excel and PowerPoint.
- Full UK Driving Licence (essential).
- Experience with estimating systems such as Audatex (desirable).
Why Join Avant
- Be part of an award-winning growing network.
- Work with a supportive passionate team.
- Negotiable salary depending on experience plus bonus and car allowance.
- Opportunities to develop and grow your career.
Required Experience:
Manager
Employment Type
Full-Time
