Main Shop Manager
Main Shop Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Main Shop Service Manager
Lead our main service shop with a focus on developing people exceeding customer expectations and building a high-performance culture. Youll play a key role in employee growth customer satisfaction and operational successall while working within a supportive team-oriented environment where your leadership drives both personal and professional rewards.
What We Offer:
A collaborative safety-first workplace
Career development through hands-on leadership and Caterpillar training
Recognition for excellence in service innovation and team contribution
A people-first culture that values integrity accountability and pride in work
Qualifications:
High school diploma or equivalent
5 years of service experience; management experience preferred
Excellent communication leadership and problem-solving skills
Valid drivers license; ability to pass physical exam and drug screening
Responsibilities:
Monitor employee and customer needs to foster team growth and satisfaction
Lead within budget to ensure profitability while maintaining service excellence
Stay current on Caterpillar warranty processes and support claim optimization
Collaborate with warranty analysts and Caterpillar reps on policy decisions
Manage job scheduling and communicate clearly with customers
Provide accurate transparent quotes and ensure timely parts returns
Ensure accurate time card and service report completion
Maintain high standards of professionalism and technical accuracy in all reports
Safety
- Know and follow all Company and customer safety rules including maintaining a safe clean and orderly work area and fully participating in Company accident prevention and safety improvement activities.
- Must have the physical ability to wear Personal Protective Equipment (PPE) including protective glasses protective gloves and protective clothing and footwear as required by the job.
Customer Satisfaction
- Respond to all customer requests in a professional courteous timely and responsive manner.
- Maintain a clean professional personal appearance at all times meeting all Company standards for professionalism.
- Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business
- Supports the organizations mission vision and values by exhibiting the following behaviors: honesty integrity and respect while delivering high-quality solutions and maintaining a positive attitude and a safe work environment.
- Accepts responsibility for mistakes or problems. Maintains ownership of assigned tasks.
- Demonstrate a positive attitude and a high level of personal credibility and integrity with customers management and dealership co-workers.
- Must be dependable. Consistently arrives at work on time when scheduled fully ready to work.
- Maintain company and product confidentiality.
- Attend and participate in all meetings training and activities as required.
- Adhere to all Company policies and departmental procedures and rules.
- All other duties as assigned.
Work Conditions
- Maintain a clean safe working environment.
- Communicate effectively verbally and in writing.
- Must be honest reliable and dependable and display a positive attitude.
- Must be able to work well under occasional pressure or within work standards and deadlines.
- Must be able to work independently and/or with others in a team environment.
- Able to work a standard five-day schedule including daily overtime and occasional weekend hours as needed.
- Meet all eligibility requirements to drive Company vehicles including a current valid drivers license issued by the resident State.
Physical Requirements
- Pass a pre-employment background check and physical exam including a drug screen and meet all physical requirements for the position.
- Able to lift 20-75 pounds occasionally.
Stowers Machinery is fortunate to have served East Tennessee since Tennessee is a great place to live work and raise a family. Stowers is fortunate to represent Caterpillar the worlds leading manufacturer of equipment a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customers expectations.
Required Experience:
Manager
Employment Type
Full-Time
