Associate Field Service Dispatcher
Associate Field Service Dispatcher
Posted on :
21-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules identifying unfilled time slots overbooking inefficiencies cancellations and other situations including effective route control appointment arrangements with customers / providers Spare parts management debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.
Responsibilities
Gains familiarity with Field Service Dispatcher methods processes and practices. With guidance performs basic dispatching duties including: Monitoring Technician status through mobile resource management tools. Checking job pools and schedules to identify unfilled time slots overbooking cancellations and other situations. Managing job scheduling arrival times and shift completions. Assigning or reassigning work to meet evolving customer requirements and commitments. Ensuring Technicians routes are operationally efficient and aligned with the company and customer expectations. Supervising backfill of daily openings in scheduled routes. Responding to internal and external customers regarding appointment verification rescheduling and missed appointments. Preparing and / or updating calendars based on work assignments and reassignments. Attends job-related training including initial training refresher training product service customer updates and cross-training. Reads new or updated reference materials / announcements pertaining to technician schedules outages promotions programming changes specials policies and other company business.
Qualifications
Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Field Service Dispatch. Good written and verbal communication skills.
Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules identifying unfilled time slots overbooking inefficiencies cancellations and other situations including effective route control appointment arrangements with customers / providers Spare parts management debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.
Responsibilities
Qualifications
Required Qualifications
Required Experience:
IC
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
