Assistant Front Office Manager - Holiday Inn Singapore Atrium
Assistant Front Office Manager - Holiday Inn Singapore Atrium
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Job Description
Reporting to the Rooms Division Leader The Assistant Front Office Manager oversees the day-to-day operations of the front office including night shift ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.
Description:
Assisting Rooms Division Leader on all pertinent matters affecting guest service and hotel operations
Cooperates coordinates and communicates with all stakeholders in the hotel.
Monitors appropriate standards of conduct uniform hygiene and appearance of staff.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.
Coach and support Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.
Promotes inter-hotel sales and in-house facilities checks billing instructions and monitors guest credit.
Ensures front line staff complies with FIT marketing techniques and maximize sales.
Analyses the rate variance report to ensure rooms revenue control.
What we need from you:
Bachelors Degree or Diploma in Hotel Administration Hotel Management or equivalent with 3 years experience in front office / guest services or related discipline including supervisory experience.
Have 1 year experience in a similar capacity in hotel environment.
Excellent problem handling and communication skills.
A great team player and have good leadership skills.
Employee Benefits:
Competitive remuneration that commensurate with skills and knowledge.
Health and dental insurance.
Birthday off / Duty meal / Laundry benefits
Training and Development Opportunities.
Up to 50% F&B discount at IHG Hotels selected restaurants.
Special employee hotel accommodation rates at all IHG Hotels worldwide
What we offer:
In return for your hard work you can look forward to a highly competitive salary and benefits package Whats more because your career will be as unique as you are well give you all the tailored support you need to make a great start be involved and grow.
So whoever you are whatever you love doing if youre ready to make the move to a great new career opportunity well make sure youll have Room to be yourself. Find out more by going to
Required Experience:
IC
Employment Type
Full Time
