Sr. Manager Product Service Operations
Sr. Manager Product Service Operations
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Job Description
Who we are
In a life without sound our work provides meaning. As a leading provider of innovative hearing care solutions we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations through our core business brands Advanced Bionics Audiological Care Phonak Sennheiser (under license) and Unitron we develop manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Mexicali BC Mxico Onsite (Presencial)
Senior Manager Product Service Operations
The Senior Manager Service Operations will play a key role in shaping Sonovas product service strategy and driving operational excellence across all sites to deliver an exceptional customer experience. This global role partners across Strategic Businesses Operations and key functions to implement standards processes and improvements that enhance service quality delivery cost efficiency and ESG outcomes.
Responsibilities:
Design develop and implement the global Service/Repair Operating Model.
Establish and deploy global standards and processes to ensure consistent high-quality repair service.
Benchmark define and track key performance metrics (NPS OTTR re-repair rates service costs).
Standardize repair center processes layouts and workflows for maximum efficiency across Sonova product service centers
Lead global deployment of best practices and continuous improvement initiatives globally
Train and guide site teams on performance metrics and operating standards.
Partner cross-functionally with OPS regions service centers corporate functions and commercial teams to align service offerings with customer needs.
More about you:
Bachelors degree required; MBA preferred.
5 years progressive operations leadership experience in a large organization and across several sites / regions.
Proven expertise in Lean Operating Systems ERP systems and manufacturing optimization / process excellence.
Track record of driving cross-functional collaboration and continuous improvement.
Outstanding intellect strong business and financial acumen and excellent communication skills.
Ability to influence inspire and motivate diverse internal and external stakeholders.
Strong ethics integrity and passion for people development.
Fluent in English; Spanish or German a plus.
Proficiency with Microsoft Office Suite and ERP tools.
Travelling Requirement: 50%
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!
What we offer:
Benefits in accordance with the Federal Labor Law (LFT)
Savings fund (Fondo de Ahorro)
How we work:
At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Required Experience:
Manager
Employment Type
Full Time
