Site Reliability Engineer (SRE), Cloud Incident Response
Site Reliability Engineer (SRE), Cloud Incident Response
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Overall job purpose:
Be part of a global team that ensures the performance scalability and reliability of critical cloud-based applications. As part of theGlobal Investor and Distribution Solutions (GIDS) Platform Servicesteam youll play a key role in keeping our systems running smoothly and efficientlywhile helping shape the future of our platform.
What Youll Do:
- Collaborate with global teams as part of a follow-the-sun support model.
- Respond to troubleshoot and resolve Level 2 application incidents.
- Ensure critical applications are effectively monitored using tools like Prometheus and Grafana.
- Create and maintain dashboards and alerts to enhance visibility into application health.
- Define implement and track key SRE metrics (SLOs SLIs error budgets).
- Partner with development teams to improve application reliability and resilience.
- Analyze incident trends and recommend improvements to reduce recurrence.
- Automate repetitive support tasks to improve efficiency.
- Participate in post-incident reviews and drive reliability initiatives.
Qualifications:
Minimum Qualification
- Bachelors degree in Computer Science Computer Engineering IT or related field.
- 5 years of experiencefor senior roles;fresh graduateswelcome for junior roles.
- Proficiency in one or more programming languages preferablyJava JavaScript or Python.
- Proven ability totroubleshoot complex systems.
- Skilled indebuggingcode optimization andautomation.
- Experience withrelational databasesand data analysis.
Highly Preferred
- Experience working inSite Reliable Engineer (SRE) rolesorincident response environments.
- Hands-on experience withcloud infrastructure preferablyAWS.
- Familiarity withobservability toolssuch asGrafanaELK Stack or similar.
- Experience deploying and managing applications onKubernetesplatforms.
- Strong skills inanalyzing and troubleshooting issuesinlarge-scale distributed systems.
Why You Will Love It Here!
- Hybrid Work Model and Business Casual Dress Code including jeans Centralized location 6 minutes walk from Phromphong BTS or 10 minutes walk from Sukhunvit MRT
- Your Future: Retirement Program Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays Business Leave Maternity Leave Ordination Leave
- Your Wellbeing: Medical Dental Vision Life Insurance Annual Health Check Up Employee Assistance Program Parental Leave Well-Stocked Pantry and Provident Fund Contribution
- Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
- Hands-On Team-Customized including SS&C University
- Paid further education opportunities for employees who are eligible
- Extra Perks: Bonus Scheme SS&C Stock(s) Allocation for employees who are eligible
- Welfare Committee: Discounts on fitness clubs travel and more!
#LI-NW1
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Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Employment Type
Full-Time
