Data Analyst /Senior Data Analyst
Data Analyst /Senior Data Analyst
Posted on :
21-08-2025
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1 Vacancy
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Job Description
Cyara is the worlds leading Automated CX Assurance Platform provider enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands including Airbnb and NAB trust Cyara to deliver customer smiles at promise is Customer Smiles - Delivered at Scale and as a member of Cyaras team youll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us Check out:
Want to know what its really like to join Cyara Check out this link to meet some real Cyarans and read about their individual career journey with us: Values:
At Cyara our values shape everything we do. Were passionate about Delivering Excellence by putting the customer first collaborating globally and always striving to improve. We take smart risks and Innovate Boldly setting new standards and learning from every experience. Integrity First is our cornerstonewe value humility authenticity and respect for diversity building trust in all we do. We Embrace Curiosity by empowering you to experiment learn and grow in a dynamic environment. At Cyara our values drive us forward shaping a culture where innovation and excellence thrive.
Cyaras Diversity Equity Inclusive and Belonging:
At Cyara we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity equity inclusion and belonging (DEIB). We strive to cultivate an environment where every individual feels valued respected and empowered to bring their whole selves to work contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies practices and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities regardless of legally protected statuses such as sex race color ethnicity national origin age religion disability sexual orientation gender identity veteran status or medical condition. By celebrating our differences and championing inclusivity we enrich our organization make more thoughtful decisions and drive collective success.
Role: Data Analyst
- We are looking for a Data Analyst to support our Sales and Value Engineering teams by extracting analyzing and interpreting data related to customer usage value realization and engagement trends. This role will translate complex datasets into clear actionable
- insights enabling sales and value engineers to better understand customer behaviour identify opportunities and optimize strategies for growth.
- The ideal candidate is highly analytical detail-oriented and comfortable working with large datasets visualization tools and cross-functional teams to deliver impactful business intelligence.
Key Responsibilities
- Extract clean and analyze customer usage and engagement data to provide meaningful insights to sales and value engineering teams.
- Develop dashboards reports and data visualizations to track customer value trends and key performance indicators (KPIs).
- Collaborate with sales customer success and value engineers to identify patterns that drive customer adoption and revenue growth.
- Support predictive modeling and data-driven forecasting to optimize customer engagement strategies.
- Present findings in a clear and digestible manner making data accessible for non-technical stakeholders.
- Assist in identifying data gaps and inconsistencies working to improve data collection processes.
- Work closely with data engineering and business intelligence teams to ensure the accuracy and reliability of data sources.
- Provide recommendations for data-driven decision-making helping sales teams tailor their approach to customer needs.
Experience & Qualifications
- Must-Have:
- 5 years of experience in data analysis business intelligence or a related field.
- Experience in a SaaS organization with a strong understanding of subscription-based business models and customer lifecycle metrics.
- Advance SQL for querying and data extraction manipulation and analysis .
- Experience with data visualization tools (e.g. Tableau Power BI Sigma Looker).
- Working experience of Python /Pandas libraries..
- Understanding of CRM systems (Salesforce preferred) and customer analytics.
- Excellent problem-solving skills with the ability to translate data into actionable insights.
- Strong communication and storytelling skills with experience presenting to non-technical stakeholders.
- Ability to work cross-functionally and thrive in a fast-paced data-driven environment
Why you should join us:
At Cyara youll have the opportunity to work with a group of people who share common goals are driven by a similar passion and valuethe expertise of their peers. Cyaraiscommittedto beingan equal opportunity employerfocused on building and maintaining a diverse inclusive and authentic workplace; and awork environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve this opportunity comes the chance to enjoy a flexible work environment competitive compensation and a work culture thats results-oriented fast-paced and focused on continuous improvement whilst maintaining a family first team oriented and ever positive atmosphere.
Cyara cares for its own - youll feel that on your first day - and youll get the chance to work for a global growing company and an all-inclusive team of innovators.
Interested Know someone who might be Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies:Thanks but weve got this one! Please no phone calls or emails to any employees of Cyaraoutside of the Talent Acquisition team. Cyaraspolicy is to only accept resumes from Agencies via theCyaraAgency Portal. Agencies must have a valid fee agreement inplaceand they must have been assigned the specific requisition to which they submit resumes by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and in the event a candidate is submitted outside of this policy is hired no fee or payment of any kind will be paid
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
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