Venue Coordinator
Venue Coordinator
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Job Description
JOB SUMMARY
Venue Coordinators oversee the successful operation of all front-of-house activity at the festival venues facilitating an outstanding patron experience.
ESSENTIAL FUNCTIONS
- Acquiring deep knowledge of the festivals venues programming special events ticketing products and Admissions Policy so as to provide excellent and informed customer service to all attendees
- Working with Volunteer Coordinator to ensure roles are filled and attendance is tracked
- Managing venue volunteers
- Ensure safety standards are met within the venue escalating safety concerns to Operations Director where necessary
- Overseeing audience load-in/out change over including theatre cleaning between screenings line management crowd control and points of entry (ticket collection/scanning) all in a timely fashion to ensure screenings start on time
- Liaising with projectionists to ensure that film testing is complete in a timely fashion before the public is admitted to the auditorium.
- Posting and/or verbally making audience advisories and announcements as necessary including assisting with film introductions if required
- Working with the Box Office Coordinator to support smooth operation of the Venue Box Office
- Ensuring venue is set up according to festival site plan
- Troubleshoot front of house issues at the venue identifying and escalating significant concerns to the Operations Manager
- Providing detailed post mortem notes and archived files (hard and electronic) relevant to the position and the work accomplished following the Calgary International Film Festival
QUALIFICATIONS
Must Haves:
Outstanding collaborator and team player
At least two years experience in management of front line customer service in a busy fast-paced environment
Outstanding leadership ability
Comfort and skill working with large crowds while providing exceptional customer service
Capacity to work long hours including evenings and weekends
Ability to handle difficult situations with aplomb and grace
Assets:
Experience working in a festival or special event environment
Experience supervising other staff or volunteers
Comfortable and engaging public speaker
First aid certification
Required Experience:
IC
Employment Type
Part-Time
