Kaiārahi – Navigator – Remote

We just keep growing!

Exciting opportunity to make a real difference in the community

Utilise your knowledge of ACC

Remote role work from home anywhere in Aotearoa

*A dedicated home office and strong working knowledge of or diverse experience with ACC legislation is essential for this role.*

At Way Finders we believe everyone deserves clarity confidence and fairness in navigating complex systems like ACC so that they can feel informed and supported throughout their journey. When knowledge is shared communities thrive.

We do this by providing free independent advice so that people can understand what is happening with their claim and their ACC entitlements or any other query relating to ACC.

Does this resonate with you

Are you a natural communicator who can explain complex information clearly and with empathy

Do you have strong experience with or knowledge of ACC legislation

Are you passionate about helping others especially those who face challenges in accessing support

Are you looking for a fully remote role

About the role:

As a kairahi/navigator youll work remotely predominately from home responding to client queries via phone email and chat.

You will be part of a close-knit collaborative team of navigators located all over Aotearoa supported by a dedicated and approachable management team who are committed to continuous improvement and staff well-being.

About you:

Alongside your strong working knowledge of or diverse experience with ACC legislation we are looking for people who:

with empathy:

Outstanding communication skills upholding the mana of all.

insightful:

Able to interpret complex diverse information to provide tailored care and embrace continuous growth through self-reflection and learning. Knowledgeable in Te Tiriti o Waitangi with practical application in daily tasks.

with integrity and professionalism:

Consistently honest respect for time and maintaining confidentiality.

responsive:

Efficient work practices with strong administrative and computer skills with a focus on accuracy quality and attention to detail

resilient:

Able to handle sensitive and demanding situations as they arise with a proactive approach to self-care

collaborative:

Positive team player with a can-do attitude and good judgement in seeking help when needed.

We seek passionate individuals who align with our values to help achieve our vision.

What you will receive:

A supportive team environment that encourages professional and personal growth

Robust systems and IT to support you in your role

Access to EAP peer mentoring coaching a learning management platform and regular team meetings.

A working environment that celebrates diversity and is committed to creating and inclusive environment. We celebrate and respect the rich cultural heritage of Aotearoa and we value cultural diversity. We strive to create an inclusive workplace that reflects the communities we serve. We encourage applications from Mori and Pacific Island individuals and people with lived experience of disability.

The remuneration range for this position starts at mid-$70K and increases by approximately $25K over a number of steps and includes a working from home allowance.

Applications for this job close on Friday September 12th 2025 however we will be assessing candidates as they arrive and may close the job earlier if we find the right candidate(s).

We have full-time positions available and potentially a part-time position as well.

To apply:

Please click the Quick apply button to ensure your application is registered via our employment platform. Please ensure you include a cover letter AND resume.

If there is a reason you are unable to apply using the Quick apply button or if you have questions or need assistance with the application please email: