Senior Researcher
Senior Researcher
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1 Vacancy
Job Description
About Nubank
Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial are one of the worlds largest digital financial services platforms serving 85 million customers acrossBrazil Mexico and Colombia. As one of the leading technology companies in the world Nu leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple intuitive convenient low-cost empowering and human. Guided by its mission Nu is fostering access to financial services across Latin America.
About our team:
We are seeking a top-performing researcher to join our exceptional team which is making significant changes in the financial industry and promoting banking in Mexico.
Our Research team is widely recognized within the organization as a key partner in strategic activities. These range from understanding consumer pain points and driving product positioning to crafting effective marketing campaigns.
We operate without silos or data access restrictions allowing us to leverage all available information to solve business-impacting problems. Here there is no thats not your job mentality; colleagues from any team are open to collaboration and eager to co-create solutions.
Main Goals:
A Senior Researcher is responsible to perform research and collect data regarding trends market competition and consumer satisfaction in order to identify issues shortcomings and outputs. These insights provide reports to assist in product development marketing strategies sales projections or improvement of our services.
Responsibilities of this position are:
- Responsible for leading strategic research to understand and optimize customer satisfaction through metrics such as internal and external NPS.
- Act as a business partner to identify when market research can contribute with a business issue;
- Articulate a backlog of research projects aligned with business problems we can better solve through market research;
- Conduct end-to-end research projects with different objectives inside the marketing growth or product organization
- Build relationships with product teams and other teams from the marketing tribe to guarantee buy in and collaboration towards the objectives;
Knowledge Skills and Abilities:
- Feeling comfortable with QUANTITATIVE research.
- Experience with NPS.
- Highly comfortable applying quantitative research methods.
- Working knowledge of different research methodologies (quantitative and qualitative) and experiments techniques;
- Strong analytical skills and data analysis;
- Knowledge about decision-making models;
- Solid experience with Ad hoc research;
- Strong analytical skills with the ability to leverage on data to develop strategy/decisions;
- Ability in trend analysis and market/competition mapping;
- Familiarity with putting together data from multiple sources to tell a story;
- Experience with studies and metrics that evaluates product market fit validation;
- Strategic thinker with good communication and presentation skills.
- English proficiency.
Behaviors:
- Customer Focused - Understanding our customers to better meet their needs;
- Adaptable - Being able to discuss different business questions with different teams about different projects and methods;
- Influential - Being able to move forward the agenda in connection with other teams;
- Ownership - Ownership sense and hands-on attitude to coordinate and execute projects end-to-end;
- Outcome Oriented - Prioritizes done over perfect and establishes clear objectives for each task;
- Inclusive - Team player hears others opinions and considers them;
- Self-Aware - Understands data analysis and methods are a means to an end. Does not put any of these before the clients and business itself;
- Smart Problem Solver - Being able to identify the most efficient research plan and being proactive in proposing investigation to observed business questions;
Core Benefits:
- Equity at Nubank
- Health insurance
- Vacations of 15 workdays
- NuLanguage - Language learning program
- Parental leaves
Diversity & Inclusion at Nubank
We want to have a product for everyone and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology and we hire under equal opportunity irrespective of gender ethnicity religion sexual orientation or background. We are proud to say that 30% of Nubanker recognize themselves as part of the LGBTQ community and 40% of our team comprises women in all positions and seniority levels. We are a very process-light organization that values human interactions and that is an essential part of our culture. At Nubank everyone has the opportunity to speak up and participate grow and share ideas.
Required Experience:
Senior IC
Employment Type
Full Time
