Senior NMS Systems Developer

About AppDirect

Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven cultureone that enables you to Be Seen Be Yourself and Do Your Best Work.

About You

Were looking for a Senior NMS Systems Developer to own and evolve our LogicMonitor-based observability stack. Youll drive platform administration custom LogicModule development automation and integrations that improve uptime performance visibility and incident response.

What youll do and how youll have an impact

• Administer LogicMonitor at scale: devices groups collectors RBAC maintenance windows and alert deduplication
• Build visibility: design high-signal dashboards and reports for real-time performance availability and capacity
• Tune signal-to-noise: implement alert policies thresholds and escalation paths that reduce false positives
• Develop LogicModules: customize DataSources/EventSources/PropertySources for our environments and use cases
• Automate and integrate: build scripts and workflows (Python PowerShell Groovy Bash); integrate with ITSM (e.g. ServiceNow) and other tools via API
• Ensure coverage: extend monitoring across onprem cloud and hybrid (AWS Azure GCP)
• Partner and support: enable Network Ops Product Infra Security and Customer teams with best practices and tooling
• Govern and document: maintain standards access controls runbooks and change documentation; track platform health and roadmap
• Continuously improve: stay current on LogicMonitor features and observability best practices; drive platform optimizations

What were looking for

• 10 years in NMS/observability administration and development including 3 years with LogicMonitor or a comparable platform
• Hands-on expertise with LogicMonitor: collectors alerting/escalations dashboards/reports LogicModule development and API usage
• Scripting for automation and integration: Python PowerShell Groovy or Bash
• Solid foundation in networking (TCP/IP routing switching VLANs firewalls) and monitoring principles
• Experience monitoring cloud infrastructure (AWS Azure GCP)
• Bonus: exposure to Splunk Nagios SolarWinds or similar tools
• Strong troubleshooting analytical and communication skills; able to work autonomously in a fast-paced collaborative environment

At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.

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Senior IC