Custody Client Facing Senior Associate
Custody Client Facing Senior Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Explore a new opportunity in Custody Operations Team at !
As a Custody Client Facing Senior Associate in the Custody Operations Team you will act as asingle point of contact for clients in respect of their Trade Cash and Asset Servicing enquiries. You will play a vital role in the day to day management of the Custody Middle office. Our global clients include: Asset/Fund Managers Asset Owners Bank and Broker-Dealers Hedge Funds and Alternative Investors Insurance and GSEs (Government Sponsored Enterprise).
Job responsibilities
- Provides direct support across a wide variety of products and markets
- Builds strong internal and external working relationships and partnerships with clients and operational teams to ensure we provide a best in class service offering
- Provides value add client service and operational subject matter expertise for Asset Servicing Cash FX and Trade enquiries
- Performs root cause analysis of Asset Servicing such as COACs (Common Corporate Actions) and Income Cash FX and Trade issues / enquiries for internal and external stakeholders and reviews opportunities to encourage them to utilise offered products for self-serviceable opportunities
- Identifies of opportunities to reduce client enquiries improves client STP (Straight-through processing) rates for cash FX Asset Servicing and trade instructions manual fax reduction / any bespoke client processes
Required qualifications capabilities and skills
- Previous experience in the client facing role
- Self-motivated flexible innovative adaptable and analytical
- Excellent prioritisation planning organisational and time management skills
- Excellent interpersonal skills confident at interacting with and communication with internal and external parties
- Ability to multitask and work in a fast paced environment essential
Preferred qualifications capabilities and skills
- Some industry/product knowledge in Trades Cash or Asset Servicing would be advantageous
Required Experience:
Senior IC
Employment Type
Full-Time
