Business Analyst
Business Analyst
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1 Vacancy
Job Description
Organizational Level 1 :reqOrganizational1
Organizational Level 2 :reqOrganizational2
Manager :hiringManagerName
Location :reqLocation
Talent Acquisition:Aira Kess Pradillada Marbella
Required Travel: Minimal
Open to Relocation:filter14
Referral Bonus Reward Amount*:erpAmount
* In case this job is open for Amdocs employees only Refer Friend to Job option is disabled
Who are we
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit
In one sentence
Understand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions.
What will your job look like
- Reflect customer needs by assembling business documents and technical requirements.
- Advise customers based on product capabilities and methodologies applying reuse where applicable.
- Design holistic and integrated high-level solutions that fit customers business needs production operability and budget.
- Participate in and/or lead formal and informal reviews with key partners applying knowledge and experience while providing technical perspective and support.
- Communicate new details of new solutions and their impact on business processes to customers business and IT personnel.
- Ensure that the customer understands the solution and receive responses to all open questions and action items.
- Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example COP process for various customer types and products EPC lead for all product models and designs etc.).
- Prepare solution-related documents and specifications. Configure the solution followed by the creation execution and maintenance of accurate and detailed test plans for applicable testing.
- Support the resolution of configuration/implementation-related issues if and when they arise.
All you need is...
- Bachelors degree in computer science engineering or related field
- Successful candidate must have at least 5 years of experience in IT problem management or a related role.
- Proficiency in various RCA techniques such as the 5 Whys Fishbone Diagram (Ishikawa) and Fault Tree Analysis
- Proficiency in data analysis tools and techniques.
- Knowledge of how problem management integrates with incident management including ticketing systems like ITSM tools (e.g. ServiceNow)
- Skills in documenting problem records known errors and workarounds effectively.
- Ability to analyze incident trends and performance metrics to identify recurring problems.
- Proficiency in generating and interpreting reports to track problem management performance and identify areas for improvement.
- Excellent written and verbal communication skills
- Ability to communicate confidently and clearly on conference calls in meetings via email at all levels of the organization
- Experience with automation tools to streamline problem resolution processes.
- Understanding on how CMDB works - how configuration items (CIs) relate to problems and incidents
- Proficiency with tools like Microsoft Teams or JIRA (other tools) for effective communication and collaboration with other IT teams.
- Familiarity with ITIL or other IT service management frameworks is a plus.
- Strong customer service orientation
Preferred Skills and Qualifications
- Experience with incident & problem management software such as ServiceNow
- Advanced problem-solving skills
- Strong attention to detail and ability to work independently.
#LI-AM1
Why you will love this job:
- Use your outstanding business analysis skills to make a significant impact on leading solutions that produce the most efficient product solutions.
- Be a key member of a global dynamic and highly collaborative team with various possibilities for personal and professional development!
- You will have the opportunity to work in multinational environment for the global market leader in its field.
- We offer a wide range of stellar benefits including health dental vision and life insurance as well as paid time off sick time and parental leave!
Required Experience:
IC
Employment Type
Full Time
