NBS Front Desk & Reservations Consultant- Niseko
NBS Front Desk & Reservations Consultant- Niseko
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
NBS FRONT DESK & RESERVATIONS CONSULTANT
Niseko Base Snowsports is seeking enthusiastic confident and friendly English and Japanese bilingual staff to fill seasonal positions. If youre passionate about guest service and want to spend the season riding the worlds best powder then Niseko Base Snowsports is the company for you! Guest service experience is required.
NBS Front desk is the forefront of our entire operation acting as a customer service agent to all guests whether they arerenting skis from our rental shop or booking a lesson with one of our qualified instructors.
Previous Snowsports school experience along with exceptional customer service skills and attention to detail are key attributes for success in gaining employment as an NBS Front Desk consultant.
KEY RESPONSIBILITIES
- Meeting/Greeting Guests at NBS front desk
- Responding to guest email inquiries
- In resort rental and snowsports school reservations
- Some roles will include out of resort reservations
- Handling cash taking payments processing credit cards balancing tils
- Scheduling snowsports school instructors for lessons
- Assisting with lesson meeting areas and splits
- Answering the phone and assisting all resort guests
- Dealing with guest complaints and misunderstandings
- Providing guests with key local information and sharing local knowledge
- Promoting all NBS and services
- NBS office presentation maintenance and snow clearing
PREFERRED EXPERIENCE/ TRAINING
- Qualification/Experience in Snowsports School front desk and instructor scheduling
- The ability to speak a 2nd language (Japanese/Cantonese/Mandarin)
- Experience using a snowsports school rostering program such as Waldhart RTP and Smart Chart etc.
- Level 1 snowsports instructing qualification
- Front Desk/Reservations/Customer Service Experience required
- Personal customer service experience (Face to Face)
- Travel/tourism experience
- Cash/Credit Card Processing/Handling
PERSONAL ATTRIBUTES REQUIRED
- Responsible confident friendly can-do attitude
- Exceptional customer service skills with a genuine passion for assisting people
- Outstanding attention to detail
- High level of professionalism (attitude appearance punctuality)
- Excellent organisational skills
- The ability to pay very close attention to detail follow procedures and ensure work is done accurately
- A mature flexible approach with the ability to adapt to suitany situation
- Ability to learn quickly
- Ability to work long hours and multi task under pressure
- Strong computer skills (typing/emailing excel and word)
- A team player that can put others first and compromise
- Ability to represent NBS to the highest standard at all times
LANGUAGE REQUIREMENTS
- English is a MUST
- Secondary Japanese/Cantonese/Mandarin language skills are preferred but not essential
VISA REQUIREMENTS
- Must have orbe eligible for aWorking Holiday Visa
SKI/ SNOWBOARD ABILITY
No previous ski/snowboard ability is required however some experience is preferred.
REMUNERATION PACKAGE
- Hourly rates will be discussed at interview.
- End of season bonus upon contract completion and meeting of requirements
- Discounted season lift pass
- Reimbursement of season lift pass upon contract completion and meeting of requirements
- Subsidised staff accommodation available
EMPLOYMENT DATES
November 2025 - April 2026
WORKING HOURS
5 x days per week
40 hours per week
JOB CODE: 2382
Required Experience:
Contract
Employment Type
Full Time
