Resident Manager - Pudong Shangri-La Shanghai
Resident Manager - Pudong Shangri-La Shanghai
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Job Description
Pudong Shangri-La Shanghai is located on the famous Huangpu River in Shanghais vibrant Lujiazui financial district directly opposite the historical Bund. It takes 5 minutes to walk from the hotel to the Oriental Pearl TV Tower SICEC and IFC Mall. The hotel offers 10 restaurants and bars which boasts panoramic view of the Bund. Signature family rooms featuring licensed products and amenities from Paul Frank and Pancoat.
JOB OVERVIEW
The key responsibility of the Resident Manager will monitor the day-to-day operation of the Pudong Shangri-La Shanghai in line with company policy and brand standards. The Resident Manager will assist in maximizing all areas of profitability through revenue generation and productivity to ensure enhanced levels of guest satisfaction by creating a unique and personalized experience in the hotel. Creates an environment that promotes the development of people through coaching and mentoring. Represents the hotel through visibility and high profile with both in-house and external guests.
DUTIES AND RESPONSIBILITIES
- Display a pro-active and leading role in terms of service culture development team image systems procedures and skills development.
- Be directly involved in developing and executing revenue strategies and sales initiatives whilst continually developing teams to do the same.
- Lead the team to develop budgets manage expenses and controls to maximize hotel profitability.
- Understand the hotel capital plan and be proactive in ensuring implementation of current projects with prudent cost management and consideration on hotel operations.
- Ensure constructive team communication with emphasis on structured training and development to improve service and quality standards.
- Lead the team to deliver exceptional guest service and quality standards ensure colleagues understand key drivers of guest satisfaction involves the team to develop new initiatives to enhance guest satisfaction.
- Use guest satisfaction tools to identify trends and causes devise and implement long-term service plans to deliver continuous improvement.
- Ensure a safe and secure environment for guests and team members.
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Required Experience:
Manager
Employment Type
Full-Time
