Client Billing Operations Manager
Client Billing Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Client Billing Operationssupports the end to end Billing process for the Global business units within Banking Markets and Investor Services. Support clients globally whouse the Treasury Services Custody Accounting Fund Administration Investment Analytics Trust & Fiduciary Transfer Agency Prime Brokerage and OTC suite of products. Primary functions include account and product setup validation of data inputs into the core billing applications invoice production validation & delivery.
- Over $3.7Bn in fees are billed annually to over 130000 billing relationships in 29 countries
- Over 150 products supported by over 3000 service codes & hundreds of price points
- Over 2.4 million statements and invoices are produced annually
As a Payment Lifecycle Associate within the Billing Operations team you will support the end-to-end billing process for global business units within Commercial and Investment Bank Markets and Investor Services. You will perform invoice clearing within established SLAs and provide resolutions for invoice settlement inquiries. Your role is crucial in maintaining the integrity of our billing operations and ensuring client satisfaction.
Job Responsibilities:
- Maintain various trackers and logs for metrics generation.
- Escalate internal and external findings to stakeholders promptly.
- Lead and participate in process improvements and re-engineering initiatives.
- Identify trends through data and behaviors to drive efficiencies.
- Coordinate efforts with peers and stakeholders to meet service level targets.a
- Address escalations in a timely manner.
- Represent the team in various forums.
- Research and remediate processing errors to resolve and prevent funding delays.
- Assist in monitoring Invoice Clearing KPIs and ensure timely resolution of breaks.
Required Qualifications Capabilities and Skills:
- Strong knowledge of Investor Services products including Custody and Fund Administration.
- Solid background in basic accounting.
- High energy and strong leadership abilities.
- Excellent organizational and time management skills.
- Outstanding communication skills both written and oral.
- Ability to collaborate effectively to achieve functional goals.
- Excellent coaching and mentoring skills.
- Strong analytical and problem-solving skills.
Preferred Qualifications Capabilities and Skills:
- Experience in process improvement and re-engineering.
- Familiarity with global billing operations and client support..
iption. While not every application will result in an interview applications will be acknowledged.
Required Experience:
Manager
Employment Type
Full-Time
