Support Engineer, Alexa Enterprise Support
Support Engineer, Alexa Enterprise Support
Posted on :
21-08-2025
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1 Vacancy
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Job Description
AI AlexaAmazonAlexaAlexa
Alexa
Do you want to help build the worlds greatest Enterprise Support team The Amazon Alexa Enterprise Support team is seeking a passionate engineer who will be responsible for supporting developer implementation and coding issues. You will also advocate within Amazon for Alexa this role you will be a part of a team of exceptionally driven customer-obsessed experts who strive to provide world-class support to Alexa enterprise partners.
We are looking for individuals who excel in both technical and business aspects and can thrive on a global stage. First communication skills are crucial. Business-level conversational and writing skills in both Japanese and English are required. A willingness to communicate effectively in a multicultural environment is essential as collaboration within international teams will be routine. Next technical prowess and problem-solving abilities are necessary with a broad skill set and proven track record. We seek individuals with advanced analytical skills and rich technical experience who can persistently tackle complex challenges. We particularly welcome those with a strong desire to learn about innovative technologies like Alexa. On the business front we are looking for individuals who can view matters from both tactical and strategic perspectives pay attention to details and act proactively.
Above all a strong sense of responsibility towards customer success is crucial. We seek individuals passionate about providing world-class customer experiences capable of building and maintaining trust with partners and eager to sincerely engage with and contribute to customer success.
This position offers great satisfaction for those who can stand at the intersection of technology and business maintain a global perspective and dedicate themselves to improving customer satisfaction. Would you like to join us in the challenge of enriching peoples lives worldwide through innovative technology
Key job responsibilities
* Alexa
*
*
*
Your key responsibilities:
You will be working with external partners to understand how Alexa skills are built and seeking solutions to a variety of technical issues in the process of publishing a skill.
You will offer partnership to your enterprise support colleagues and partner with other teams as a subject matter expert in technical contact topics.
You will drive projects that improve technical support-related services plus creating other support materials for developers.
Reviewing and maintaining technical documentation.
A day in the life
Your time will be split into resolving technical developer queries via a internal ticketing system and scheduled calls with internal business partners. You will also engage with enterprise partners by holding office hours when necessary. You will interact with a team located across the United States United Kingdom and India with a variety of business and technical backgrounds.
About the team
Alexa Alexa
3 24 365
About the team
The Alexa Enterprise Support team operates across multiple locations around the world. You will be part of the team that focuses on supporting and engaging essential Japan partners. The team is split into a business and technical side and speaks many of the supported Alexa languages. You will be the voice of our partners and will have a direct and daily impact on the partner experience.
We are a global 24x7 operations team with 3 operating regions. The role does require successful candidates to work some weekends and public holidays.
-
- ()1 /
- (Alexa2436524)
- Japanese and English at business level or above
- At least one year of experience in either software development or technical support (including troubleshooting and debugging experience). Also programming/scripting skills: understanding basic data structures and being able to create and read queries is preferred.
- Able to work on weekends and holidays (Alexa Enterprise Support is available 24 hours a day 365 days a year and with a 24-hour on-call system in cooperation with each base there is on-call support including weekends and holidays)
- Bachelors degree in computer science engineering analytics mathematics statistics IT or equivalent
-
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Alexa
Do you want to help build the worlds greatest Enterprise Support team The Amazon Alexa Enterprise Support team is seeking a passionate engineer who will be responsible for supporting developer implementation and coding issues. You will also advocate within Amazon for Alexa this role you will be a part of a team of exceptionally driven customer-obsessed experts who strive to provide world-class support to Alexa enterprise partners.
We are looking for individuals who excel in both technical and business aspects and can thrive on a global stage. First communication skills are crucial. Business-level conversational and writing skills in both Japanese and English are required. A willingness to communicate effectively in a multicultural environment is essential as collaboration within international teams will be routine. Next technical prowess and problem-solving abilities are necessary with a broad skill set and proven track record. We seek individuals with advanced analytical skills and rich technical experience who can persistently tackle complex challenges. We particularly welcome those with a strong desire to learn about innovative technologies like Alexa. On the business front we are looking for individuals who can view matters from both tactical and strategic perspectives pay attention to details and act proactively.
Above all a strong sense of responsibility towards customer success is crucial. We seek individuals passionate about providing world-class customer experiences capable of building and maintaining trust with partners and eager to sincerely engage with and contribute to customer success.
This position offers great satisfaction for those who can stand at the intersection of technology and business maintain a global perspective and dedicate themselves to improving customer satisfaction. Would you like to join us in the challenge of enriching peoples lives worldwide through innovative technology
Key job responsibilities
* Alexa
*
*
*
Your key responsibilities:
You will be working with external partners to understand how Alexa skills are built and seeking solutions to a variety of technical issues in the process of publishing a skill.
You will offer partnership to your enterprise support colleagues and partner with other teams as a subject matter expert in technical contact topics.
You will drive projects that improve technical support-related services plus creating other support materials for developers.
Reviewing and maintaining technical documentation.
A day in the life
Your time will be split into resolving technical developer queries via a internal ticketing system and scheduled calls with internal business partners. You will also engage with enterprise partners by holding office hours when necessary. You will interact with a team located across the United States United Kingdom and India with a variety of business and technical backgrounds.
About the team
Alexa Alexa
3 24 365
About the team
The Alexa Enterprise Support team operates across multiple locations around the world. You will be part of the team that focuses on supporting and engaging essential Japan partners. The team is split into a business and technical side and speaks many of the supported Alexa languages. You will be the voice of our partners and will have a direct and daily impact on the partner experience.
We are a global 24x7 operations team with 3 operating regions. The role does require successful candidates to work some weekends and public holidays.
-
- ()1 /
- (Alexa2436524)
- Japanese and English at business level or above
- At least one year of experience in either software development or technical support (including troubleshooting and debugging experience). Also programming/scripting skills: understanding basic data structures and being able to create and read queries is preferred.
- Able to work on weekends and holidays (Alexa Enterprise Support is available 24 hours a day 365 days a year and with a 24-hour on-call system in cooperation with each base there is on-call support including weekends and holidays)
- Bachelors degree in computer science engineering analytics mathematics statistics IT or equivalent
-
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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