IT Systems Analyst

COVID 19 On-Campus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

Reporting to the Director Information Technology Queens Health Sciences and taking work direction from the Team Lead and Senior System Analyst of Infrastructure Services the IT Systems Analyst is responsible for delivering all aspects of our technology lifecycle including procurement configuration and installation support and maintenance and asset decommissioning. This will include but is not limited to cyber security initiatives desktop computers and servers data network connectivity asset management and Crestron/Extron automation systems.

The incumbent will be a key member of the Infrastructure Services team that ensures an exceptional standard of service and quality of information technology systems within Queens Health Sciences.

This position completes system-related new staff setups access requests hardware requests and/or training setups. This position troubleshoots problems with software hardware installation and upgrades and configures installs tests updates maintains backs-up supports and administers multi-user systems and server applications. This position supports users through technical knowledge to ensure proper use of software and hardware.

Job Description

What you will do

• Completes work from ticket workflow including new staff setups access requests hardware requests and/or training setups.
• Troubleshoots problems with software hardware installation and upgrades.
• Configures installs tests updates maintains backs-up supports and administers multi-user systems and server applications.
• Configures systems and security on software to protect data by encryption and domain password security.
• Maintains documentation on installation and configuration specifications.
• Supports users through technical knowledge to ensure proper use of software and hardware.
• Oversees technology reservation system which includes delivery and pickup of equipment to and from classrooms.
• Provides support to the application database.
• Provides electronic medical record support and troubleshooting.
• Assists with training new users.
• This position performs queries produces reports and checks for data and system integrity.
• Other duties as required in support of the department and/or unit.

• Three-year Community College Diploma or Three-Year Bachelor Degree or addition requires trade certification qualification or on-going learning to remain ahead of changes in technology or emerging fields.

• More than 2 years and up to and including 3 years of experience.

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships trust and credibility.
  
• Manage own work and may train and review the work of casual employees work study students and/or volunteers to see commitments through to completion.
• Contribute to setting work priorities and direction supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity diversity accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity diversity accessibility inclusion Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is strongly committed to employment equity diversity and inclusion in the workplace and encourages applications from Black racialized persons Indigenous people women persons with disabilities and 2SLGBTQI accordance with Canadian Immigration requirements priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .