Gust Hostess-Envue, Autograph Collection Hotels & Residence Inn, Weehawken, NJ
Gust Hostess-Envue, Autograph Collection Hotels & Residence Inn, Weehawken, NJ
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1 Vacancy
Job Description
Guest Hostess
Department: Food & Beverage / Guest Services
Reports To: Restaurant Manager / F&B Manager
Location: Envue Autograph Collection Hotels & Residence Inn Weehawken NJ
Position Overview
The Guest Hostess is the first point of contact for our restaurant and lounge guests. This role is responsible for creating a warm welcoming and memorable first impression while ensuring smooth seating arrangements and exceptional service coordination. The Guest Hostess embodies the service culture of Envue and Residence Inn representing Marriotts Autograph Collection standards of luxury hospitality and professionalism.
Key Responsibilities
Greet guests promptly and warmly providing a friendly and professional first impression.
Manage reservations and walk-in seating to maximize guest satisfaction and dining room efficiency.
Escort guests to their tables present menus and inform them of server assignments.
Maintain cleanliness and organization of the host/hostess stand lobby and entrance areas.
Answer phones courteously manage reservations through the system and provide accurate information on restaurant hours menu and special events.
Communicate effectively with the service team and kitchen staff to ensure timely guest flow and seating.
Handle guest inquiries requests or concerns promptly and professionally escalating when necessary.
Assist with service needs such as setting tables refilling water or supporting servers during peak periods.
Ensure adherence to hotel standards safety regulations and brand service guidelines.
Promote hotel amenities events and loyalty programs as appropriate.
Qualifications
Prior hostess guest service or front-of-house experience in a hotel or upscale dining environment preferred.
Excellent communication interpersonal and guest service skills.
Ability to remain calm and professional in a fast-paced environment.
Strong organizational skills and attention to detail.
Proficiency with reservation systems (e.g. OpenTable SevenRooms or equivalent) preferred.
Flexible availability including evenings weekends and holidays.
Physical Requirements
Ability to stand for extended periods.
Ability to walk bend and lift up to 20 lbs as needed.
About Envue & Residence Inn Weehawken
Envue Autograph Collection Hotels and Residence Inn Weehawken offer guests a unique combination of luxury style and comfort on the Hudson waterfront with breathtaking views of Manhattan. As part of our team you will be delivering exceptional hospitality that reflects both the individuality of the Autograph Collection brand and the warmth of Residence Inn.
Employment Type
Full-Time
