JOB DESCRIPTION:
MAIN PURPOSE OF ROLE
- Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organizations service standards.
MAIN RESPONSIBILITIES
- The Entry level Customer Service Representative will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the companys products and services.
- Solve simple customer problems and analyze customer service needs for communication to service and technical departments.
QUALIFICATIONS
Education
- Technical Diploma ( 12 years)
Experience/Background
The base pay for this position is
N/A
In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
Unclear Seniority