Supervisor, Registry Services

YOURE A CUSTOMER SERVICE guru.

The Opportunity

When it comes to leading a team youre definitely the whole package - a team player a supportive coach and always theenthusiastic cheerleader. Youre a natural leader who knows how to get things done and how to motivate your staff to help you do it. (And of course youre more than willing to roll up your own sleeves to help whenever necessary). For you being a supervisor is all about making a positive difference for the business members and of course in the lives of your team members.

Were looking for a RegistriesSupervisor whos ready for their next big challenge could it be you

A Place to Belong
AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:

• Flexible benefits with 5 different packages to select ranging from $1000 - $3000 health and wellness spending accounts.
• Outstanding employer-paid Retirement Savings Plan (5% AMA contribution 5% AMA matching)
• Great AMA discounts like 50% off memberships driver education programs and registry services.
• Unlimited learning opportunities including full Udemy access and dedicated learning time for personal development.
• Paid time off including 3 weeks of vacation Me-Day and Volunteer Day. Also the flexibility to purchase 1 or 2 weeks vacation time spread across multiple pay periods.

Who You Are

• Youre a flexible team player who excels in a fast-paced environment and thrives on change.
• Youre the very definition of positivity. Youre always upbeat and strive to create a fun healthy work environment.
• One of thefavouriteparts of your job is being able to share your knowledge and experience to help others grow and excel in their careers.
• You excel under pressure - in fact you pride yourself on staying cool and calm evenin the midst ofchaos.
• You understand the importance of being approachable and keeping an open door to your staff.
• Youre a big picture thinker who knows how to create timelines evaluate information and troubleshoot in order to reach your teams goals.
• You recognize that everyone has a different approach to learning and youre able to communicate in way that everybody understands.

How Youll Make an Impact

• Reporting to the Manager of Member and Travel Services youll support AMAs strategies and plans providing direction to employees to help them deliver on these strategies in their everyday interactions and activities.
• Live our culture of treating others just like family and friends while maintaining high engagement and retention levels within your team.
• Assist your Manager to plan evaluate and improve the efficiency of business processes and procedures.
• Protect our brand image by making sure your team sticks to our Association standards and guidelines
• Coach mentor and develop staff.
• Provide effective performance feedback through employee recognition and rewards and regular performance reviews.
• Work with suppliers to ensure your team receives appropriate training and has the most current product and services information.
• Keep our Members happy through operational excellence quality service and delivering timely communications.
• Meet/exceed sales and revenue budgets while balancing expenses.
• Review performance data (financial sales and activity reports) to monitor and measure productivity goal achievement and overall effectiveness.

What You Bring to the Table

• You already have supervisoryexperience under your belt and are ready for your next big challenge.
• You have your CORES Level 1 and Marriage License Commissioner licenses.
• You have an updated Police Information Check (PIC).

Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.