Technical Success Manager

The Company

EXADS is an international software start up specialising in ad business since 2013 EXADS is a self sufficient well funded and privately owned company with offices in Dublin and Porto. We are part of a wider group called EXOGROUP which is headquartered in Barcelona and has an office in Valencia made up of 200 talents.

At EXADS we actively develop and maintain our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry. We are revolutionising the online ad-serving industry for advertisers publishers and networks alike.

Role:

As a company we actively develop and improve our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry.

We are revolutionising the online ad-serving industry for advertisers publishers and networks alike. As we scale we need a Technical Success Manager who can bridge the gap between our sophisticated technology and our clients success through exceptional documentation and technical enablement.

The ideal candidate combines technical expertise with outstanding communication skills - someone who gets excited about making complex technology accessible through clear documentation training materials and knowledge resources. Youll be instrumental in reducing support burden while empowering clients to maximise our platforms value independently.

Your responsibilities:

• Have a deep understanding of our product lines and roadmap from both commercial and technical perspectives.
• Have an in-depth knowledge of the ad network platform its procedures and how to implement them.
• Take ownership of the EXADS technical documentation ensuring its clear up to date and easy for clients to understand.
• Demonstrate excellent communication skills in order to help the Sales team evangelise products and win new business and to relay complex technical concepts to our Customer Success team so they can effectively communicate with clients and leads.
• Establish and maintain scalable processes that ensure optimisation of resources.
• Provide support and clear well-documented guidance on any technical questions from our clients.
• Provide technical training to clients when required and serve as a technical mentor to other team members.
• Prioritise escalate or directly resolve tickets.
• Liaise with developers in order to report bugs and ensure accurate documentation of issues.
• Provide visibility on the most important ongoing issues.
• Maintain and continually improve the internal and external documentation for clarity and completeness.

You have:

• Solid technical background focusing on web technologies.
• Ability to communicate effectively with the different teams and clients using 3rd party tools like Atlassian Jira HubSpot Slack Github etc.
• Excellent understanding of the online advertising industry.
• Ability to solve problems offer creative solutions and make decisions with little or no guidance when required.
• Strong written spoken and interpersonal communication skills (English) with the ability to produce clear and concise documentation.
• A degree in Computer Science (or equivalent)

Considered a plus:

• Experience with web technologies such as HTML CSS and Javascript. Coding experience is a bonus.
• Experience with doing technical training and webinars.

• Experience with directly supporting and communicating with clients for a SaaS online platform.

What we offer:

We offer a position in a young dynamic and international environment and the opportunity for permanent training personal development ambitious career growth and a competitive salary based on experience. Critical skills visa and relocation package can also be offered to the right candidate.

Most of all we offer a position in a team that thrives on achievement success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have a passion for open-source software and enjoy working in a fast-paced challenging but rewarding environment this position is for you!

Experience our benefits

• Flexible start times;
• Summer Schedule;
• Private health insurance;
• Remote work from home;
• Home office set up budget of 500 Euros;
• Your Birthday off as a paid holiday;
• Access to quality trainings through Udemy platform;
• Additional internal and external trainings through our EXOGROUP University program;
• Up to 1500 Eur of training budget and 5 days of study leave every year;
• Flexible compensation of 500 Euros/year;
• Spanish English and Portuguese language lessons;
• Employee referral program bonus - Earn 2500 Euros by referring someone!
• Subsidized Well-being activites;
• Exciting team buildings in locations such as Ibiza;
• Calm App subscription;
• Office Perks;
• Meal card;
• Relocation Package;

Is this not the right role for you Then make sure to check out all other roles we have open for you on ourcareers website.

The companies that are part ofEXOGROUPare the data controllers regarding your personal data in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access rectification suppression limitation portability and opposition please visit theProtection Informative Clause Candidates.