Front Desk Supervisor åå°ä¸»ç®¡
Front Desk Supervisor åå°ä¸»ç®¡
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Job Description
Midtown Shangri-La Hangzhou
Midtown Shangri-La Hangzhou
5-10
4
- VIP
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- 2
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The hotel is comprised of various room types offering West Lake views from the Lakeview Room and luxury Horizon Benefits in Horizon Club room and above. Guests may choose to dine at one of our 4 on-site restaurants. Central Market offers a wide variety of buffet food options. Midtown Brewery is an ideal place for relaxing with a craft beer during night. The Great Lounge is suitable for business with delicious afternoon tea. For Hangzhou cuisine Huaiyang cuisine and Dim Sum is available at Chengzhong Chinese Restaurant.
We are looking for a Front Desk Supervisor
As a Front Desk Supervisor we rely on you to
- Master the room reservation situation report to the department manager about the reservation of important groups and guests and be responsible for the implementation of VIP reception work;
- Handle the errors in the work of the front office and handle guest complaints;
- Responsible for the management and maintenance of the Front Desk property and equipment including the collection and archiving of all kinds of materials;
- Check daily reports of Front Desk;
- Establish good guest relations and strive to increase room sales.
We are looking for someone who :
- Good oral and written English skills;
- College degree or above At least 2 years working experience in front office;
- Good team leader and executive ability;
- Master the basic knowledge of hotel management good at communicating with guests;
If you are the right person what are you waiting for Click the apply button now!
By applying to this position you have read understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy please copy this URL and view in web browser: Shangri-La Hangzhou
Required Experience:
Manager
Employment Type
Full-Time
