Client Services Manager
Client Services Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your job
Team: Client Services
Level: Mid-Senior (5 years experience)
Help us take service quality from reactive to proactive.
At Get-e were growing fast. Airlines assistance companies and travel partners around the world use our platform to manage ground transport and hotel bookings in 110 countries. Now were ready to level up our client service: making it more structured more data-driven and more client-first.
Thats where you come in.
This isnt a keep the lights on kind of role. AsClient Services Manager youll be trusted to shape how we deliver service across our global accounts. Youll lead a growing team take full ownership of our feedback and escalation processes and work cross-functionally to fix issues at the root. Youll also be the face of service in client meetings: joining QBRs supporting onboarding and launching new ideas that improve client experience.
This is a role where youllsee your results come to life. Youll have the freedom to test improve and build your own projects whether thats launching a client health score streamlining our internal tools or redesigning team workflows. Its a chance toleave a real footprint and grow a function not just maintain it.
Your profile
- Lead a small but growing team of client care specialists
- Own Zendesk and other feedback channels ensuring fast and structured response
- Personally handle high-impact or sensitive cases
- Work with clients and internal teams to resolve root causes not just symptoms
- Build dashboards and track key trends (Power BI/Zendesk)
- Run team meetings and take accountability for performance
- Join QBRs as the service lead and support client onboarding
- Launch scalable tools like a client health score and trigger-based alerts
- 5 years of experience in client service account management or airline ops
- Proven track record of leading a teamyouve done this before and you enjoy it
- Strong written and spoken English (additional languages are a bonus)
- Hands-on experience with Zendesk or similar platforms
- Comfortable working with Excel and Power BI
- A structured mindset you like building processes but you keep things practical
- Youre confident in front of clients calm in escalations and proactive about improvement
- Bonus: background in aviation assistance or travel tech
Why us
- NS Business Card: Weve got your commuting costs covered. Prefer driving Well handle your travel expenses.
- Experience Our Service: Wondering why our clients rave about our cab service You can use it twice a year yourself.
- Healthy Lifestyle: Need a snack Grab some fresh fruit from the canteen. We have meal discount options for our employees as well.
- Holiday Allowance: We provide 8% holiday allowance so you can enjoy your time off.
- Vacation Days: Relax and recharge with 25 days of vacation each year.
- Remote Work: Hybrid working model (2 days from home) with the possibility of working 2 weeks from abroad.
- Pension Contribution: We contribute 2.5% toward your pension to support your future.
Apply now and show us how youd lead this role and take client service to the next level at Get-e.
About us
Our mission is to make every contact an excellent experience.
Welcome to Get-e where were not just building a company; were revolutionizing the way the world connects. As a fast-growing travel-tech scale-up weve got the drive the backing and the global reach to make things happen. Since 2019 venture capital has fuelled our journey empowering us to lead the charge in smart transportation management for top global travel brands. And were not stopping there weve just expanded into hotel room management for airline crews adding even more value to our offerings.
Our team Its as diverse and dynamic as our mission with over 26 nationalities bringing their unique energy to the table. Were all about big ideas bold moves and making an impact.
If youre ready to dive in and create something extraordinary we want you on board!
Required Experience:
Manager
Employment Type
Full-Time
