Sales Operations Specialist (B2B SaaS)
Sales Operations Specialist (B2B SaaS)
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Job Description
Job description
Location: Europe (remotely)
Form of employment:B2B or Contract of Employment
We are a fast-growing tech company created by experienced international talents. Our product is a top-rated AI-driven customer service platform for small and medium businesses. Our long-term goal is to create a frictionless customer experience for individual users and at the same time help entrepreneurs worldwide grow their businesses by supporting them with a top-notch sales-increasing tool. We aspire to become the category-defining company of the AI era of customer success and are in a good position to achieve it.
Here are a few facts about us:
We are among the Top 50 AI and Customer Service Products in G2s Best Software Awards 2024. We currently rate at 4.7/5 in Shopify and G2.
Every month our widget is viewed by 350 million unique users which is 4% of the global population.
The new Tidio AI feature (Lyro) - answers up to 70% of customers questions in seconds and is available to users even on a free plan. Its a real AI revolution!
We currently hire over 130 fantastic people.
In 2022 we secured $25 mln in a Series B Investment round (check TechCrunchs article)
In June 2023 our monthly MRR exceeded $1M.
Would you like to see what working with us looks like Check out our #GrowWithTidio video
Were looking for a Sales Operations Specialist to own the behind-the-scenes magic that keeps our revenue engine humming. This isnt just about cleaning data or updating reports; its a detail-heavy role that directly supports how we grow retain and forecast revenue across the business.
What youll be doing:
Keep our HubSpot and Totango data clean current and decision-ready
Track and surface real-time sales and success performance and spot issues before they escalate
Bring clarity to our pipeline and forecasts through custom reporting and cross-team collaboration
Act as the glue between revenue teams: Sales Success and Leadership rely on you to spot trends and improve processes
Own integrations and deployment of tools like HubSpot Salesforce Zapier Gong and help scale them as we grow
Use analytical tools to dig into metrics and surface insights that drive action
Job requirements
Youll thrive in this role if you:
Have done this before: 2-3 years of experience in a similar role in a B2B SaaS company is a must
Have a sharp eye for details catching inconsistencies double-checking numbers and ensuring data integrity is second nature
Experience with HubSpot or Salesforce and you know your way around MySQL Snowflake Tableau or similar tools for working with large data sets
Have set up or customized tools like HubSpot Salesforce ChiliPiper Calendly or Zapier and you know how to make them work for the team (not the other way around)
Communicate in English without any problems - B2/C1 level is required
Have a high level of ownership and proactivity with a business orientation
We would like to offer you:
B2B contract (self-employed) or contract of employment (UoP)
Remote work model with flexible hours
Possibility to work from one of our offices in Szczecin/Warsaw (if youre based in Poland) or access to coworking spaces
26 days off guaranteed in a year
Great development opportunities company-supported courses and conferences
Individual work toolsMacBook Pro Dell screen JBL headphones You can tailor the equipment to your needs!
Sport & wellness benefit
Private medical care
Mental well-being program individual therapy sessions and resources for employees
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites team events)
Budget for 1:1 English language classes;
What happens when you send your CV
Intro call with the recruiter about the position and the team
Interview with the Hiring Manager and Recruiter
Take a home assignment
Task discussion & final interview
Offer and fireworks!
Diversity Statement
One of Tidios core values is to play fair. Therefore we treat all candidates equally. We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.
We now rate at 4.5/5
85% recommend us to a friend
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
