• Location: This opportunity can be remote within Canada (excluding Quebec) or onsite/hybrid in the Vancouver BC Lower Mainland. Our head office is in Surrey BC.
• Annual Base Salary: $57100 to $64000 CAD
• Please note that employment is contingent upon the successful completion of reference checks and background checks including a Canadian criminal background check.

Application Instructions:

• Please upload your resume cover letter and a short writing sample all in PDF format only. Your writing sample should demonstrate your ability to clearly explain a process concept or idea. It can be technical or non-technicalwhat matters most is how effectively you communicate information. This could be something you created for work school a personal project or to help someone understand a tool or workflow. The topic does not need to be related to FME.

Knowledge Specialist I

Safe Software is looking for a Knowledge Specialist I to join our Customer Success team. As a Knowledge Specialist I you will develop and maintain knowledge base content collaborate with cross-functional teams and ensure our customers have access to accurate up-to-date and engaging educational resources. Your work will play a key role in improving customer satisfaction and supporting the overall success of Safe Software

About The Team

As a part of the Customer Success team youll join a group of dedicated professionals including support specialists content creators and customer success managers who work together to provide exceptional support and resources to our customers. The Customer Success team is responsible for developing educational content managing the knowledge base providing direct support to customers and ensuring that our users have the tools and information they need to succeed with FME.

What Youll Be Doing

As a Knowledge Specialist I you will:

• Develop new content for the knowledge base community forums and training materials with a focus on addressing technical customer needs.
• Update and maintain existing knowledge base articles to ensure accuracy relevancy and consistency including updates related to new FME features.
• Collaborate with cross-functional teams to enhance content based on customer feedback support inquiries and emerging technical challenges.
• Contribute to content updates for webinars user conferences and other events to provide customers with the latest technical information.
• Stay current with FME features and functionalities proactively recommending updates or new content as needed.
• Update and publish content to FME Hub.
• Assist with onboarding new team members providing training on both technical aspects and content creation tools.

Qualifications Skills and Competencies

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said those who are most successful in this role have experience with the following:

• 1-2 years of experience in technical writing technical support technology consulting or a related industry.
• Experience in creating content for an educational or training environment such as internal documentation or knowledge base.
• Strong organizational and time-management skills capable of prioritizing multiple tasks in a fast-paced environment.
• Strong customer service orientation with a commitment to improving the customer experience.
• Effective communication skills and ability to work collaboratively within cross-functional teams.
• Strong technical skills with experience working with a variety of data formats (GIS CAD databases raster JSON XML REST APIs and web/cloud services).
• Knowledge of data challenges such as schema management validation and filtering.
• Experience with ETL processes and developing data integration workflows.

Skills:

• Previous experience using FME Form and/or FME Flow.
• Experience with knowledge base platforms (Zendesk Gainsight Salesforce).
• Familiarity with CAD/BIM datasets and applications (AutoCAD Bentley MicroStation Revit Indoor Mapping).
• Experience with GIS products (Esri ArcGIS MapInfo GeoMedia GE Smallworld).
• Experience with databases (Oracle SQL Server PostgreSQL Snowflake DuckDB) and web services or APIs (Amazon Azure MS Graph AGOL ArcGIS Portal Cityworks).
• Exposure to programming and scripting languages (Python JSON SQL XML).
• Experience with Infrastructure As Code (IAC) Containerized environments (Docker Kubernetes) and Cloud Deployments (AWS Azure GCP)
• Experience with system administration networking and configuration for enterprise software products
• Experience presenting technical content to a broad audience.
• Knowledge of 3D technology (Cesium I3S CityGML).

What You Can Expect

When you choose a career with Safe Software youre also choosing

• Meaningful Work:Make a profound impact across our business workplace and data integration product.
• A Supportive Environment:Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility:Become part of a team that findsmeaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development:We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours:Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want and how you want to.
• Work-Life Balance:Theres no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge plus an additional paid 6 seasonal days off per year.
• Health & Wellness:Extended health dental health or lifestyle spending and counseling benefits from day 1. Thats right no waiting period.
• Family is important:We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success:Share in Safes success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute:Regardless of your commute method were located close to public transit and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME the only All-Data Any-AI Enterprise Integration Platform connecting all your data anywhere at any velocity. With over 30 years of expertise and 25000 enterprise customers across 125 countries we simplify your data journey wherever it leads.

Founded in 1993 Safe isheadquartered in Surrey BCwith over 200 team members and counting. Were always looking for talented individuals withdiverse backgroundswho are determined to learn and grow. Are you ready to join the team

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race gender identity or expression sexual orientation age ability disability national or ethnic origin political belief religion or family status. Should you require accommodations during the recruitment process please contact.